HR​/Administrative Center Assistant, Operations San Francisco, CA

Overview Why join Connections

Ifyou’repassionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together,we’resaving lives and changing the face of behavioralhealth.

About Connections

We’renot just behavioral health people—we’recrisis people.

When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery.

Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice,we’vedelivered criticalcrisiscare to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering:providing immediate care to people in crisis andconnectingthem to long-term support within their community.

About the RESET Center,operated by Connections

Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/ordrugs) and would otherwise be transported to the emergency department or jail.

In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community.

What You'll Do:

The HR/Administrative Center Assistant is a key operational and people-support role at our San Francisco RESET Center. This position serves as the on-site administrative hub, supporting daily facility operations, employee onboarding, and people-related coordination while partnering closely with the Manager of Operations, HR, and Facility teams.

This role is ideal for someone who enjoys supporting people, keeping systems organized, and being the “go-to” person who helps a fast-paced center run smoothly. The HR/Administrative Center Assistant does not own HR or facility strategy, but plays a critical role in execution, coordination, and follow-through—ensuring staff, leaders, and partners have what they need to deliver exceptional care in a mission-driven environment.

This role is well-suited for someone who leads with empathy, discretion, and compassion. As part of a recovery-focused environment, the HR/Administrative Center Assistant interacts with staff, partners, and individuals navigating complex life experiences. A calm, respectful, and people-centered approach is essential to supporting both our teams and the mission of the RESET Center.

Human Resources & People Support

• Coordinate and facilitate Day 1 of onsite New Employee Orientation, ensuring all logistics, materials, and technology are in place.
• Partner with the HR Business Partner and Talent Acquisition team to support onboarding, offboarding, and personnel documentation.
• Support leave management by maintaining local vacation and sick leave calendars and escalating complex issues to HR.
• Assist in resolving employee concerns by escalating appropriately to HR, Employee Relations, and/or the Center Administrator.
• Ensure operational policies, postings, and emergency procedures are up to date and accessible.
• Help plan and execute team engagement and recognition events, including birthdays, milestones, and appreciation activities.

Operational & Administrative Support

• Provide administrative and operational support to the Manager of Operations to ensure daily center operations run smoothly.
• Maintain accurate staff schedules, assist with shift adjustments, and coordinate communication with department leaders to ensure adequate coverage.
  • Assist with auditing and maintaining accurate documentation for staff and operational processes.
• Coordinate meetings, trainings, and special events, including scheduling, logistics, and material preparation.
• Serve as the…