Probation Support Technician

Court Name/Organization California Northern Probation Office

Overview of the Position Probation Support Technicians provide entry-level technical and administrative support to probation officers in areas including assisting with conducting investigations, compiling criminal histories, coordinating with collateral agencies, and performing similar duties under the guidance of a probation officer. The Probation Support Technician(s) may be placed in either the Presentence or Supervision division.

• Assists probation officers and officer assistants in both the presentence investigations and supervision disciplines in managing their caseloads by performing any or all of the following tasks: conducts case file reviews; advises officers and officer assistants of matters needing their attention, such as compiling criminal histories/profiles from a variety of sources; makes chronological entries in supervision case records; conducts records research and retrieval by contacting other agencies by phone or mail to obtain needed documentation for officers and officer assistants;
  
  running record checks through local and national databases and files; sets up new supervision case records and performs various file management tasks; assists officers and officer assistants in responding to collateral requests for information; assembles/processes information to the Sentencing Commission; and keeps various logs and records.
• Formats, types, edits, and finalizes reports and correspondence for probation officers and officer assistants from rough drafts using word processing equipment. This may include, but is not limited to, documents such as presentence investigation reports, supervision case plans and reviews, and memorandums or reports to the court.
• Completes various standard forms for submission to the court and legal counsel using information provided by officers and officer assistants, including, but not limited to, petitions, orders to the court, and similar documentation.
• Under the guidance and direction of a probation officer or a supervisory probation officer, monitor individuals under supervision compliance by making telephone contacts, reviewing written monthly reports, assisting with computer forensics, and reviewing computer usage via remote software. Report noncompliance issues to a probation officer or a supervisory probation officer.
• Under the guidance of a probation officer or a supervisory probation officer, assist administratively with the supervision of a low-risk caseload by monitoring for non-compliant behavior of persons under supervision who are not required to make monthly personal contact with the probation office and completing case paperwork as required. These duties may include answering individuals under supervision questions, tracking individuals under supervision’s monthly report, and investigating noted changes, transmitting letters to individuals under supervision, maintaining chronological entries in PACTS, conducting financial and criminal records checks, maintaining case files, and communicating non-compliance issues to a probation officer or a supervisory probation officer.
• Maintains original Monthly Treatment Reports (MTRs) and logs and copies of program plans in DAC/MH files and distributes copies of MTRs and logs to probation officers for client files. Ensures that the Clinical Services Module is accurate for monthly report submission to the Administrative Office. Point of contact for vendor and staff for routine contracts administration questions related to billing, supplies, and file maintenance.
  
  Assists the Contracts Administrator and Contracts Team with vendor training by preparing training materials and supply ordering.
• Opens, closes, and updates information into computerized records, including the Probation Automated Case Tracking System (PACTS) and Probation Assistant; researches information from case records and enters into system as appropriate; screens forms completed by officers and officer assistants and requests corrections as needed; and retrieves information from database and generates periodic reports.
• Participates in problem…