Desk Clerk; Part

Job Title: Desk Clerk (Day/Swing)

Employment Status: Full-Time;
Non-exempt

Pay Range: $22.00

Location: 391 Leavenworth St, San Francisco, CA 94102

Schedule: Saturday and Sunday, 7:00 a.m. to 3:00 p.m.;
Monday, 3:00 p.m. to 11:00 p.m. (Swing)

Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management with maintaining site safety and providing ongoing administrative support.

• Screen all visitors to confirm that they are the authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.
• Take part in all online and in person trainings that are required for job function, including job‑specific and company‑wide training.
• Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for Assistant Manager by opening and time‑stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
• Answer phones and operate intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Other duties as assigned.

• Ability to work tactfully and under stress.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on‑call, with access to a phone.
• Good judgment and common sense; ability to successfully resolve conflicts.
• Honesty and dependability.
• Ability to work with and be sensitive to a diverse, multicultural, low‑income population.
• Ability to maintain confidentiality and exercise discretion concerning residents’ issues.
• Strong customer service skills.

• Ability to coordinate eyes, hands, and fingers for duties that include typing, writing, and reading.
• Ability to exert physical effort involving moving around buildings, climbing stairs, and standing or sitting for periods of time.
• Visual acuity necessary to inspect buildings and review documents.
• Hearing acuity sufficient to use telephone and communicate with residents and staff.

• Ability to work in an office environment and in and outside a variety of residential buildings as needed.
• Ability to work tactfully and under stress.

• Ability to perform basic addition, subtraction, multiplication, and division as needed per job duties.

• Ability to use independent judgment in non‑routine situations, such as dealing with a disturbance.
• Good judgment and common sense; ability to successfully resolve conflicts.

• Ability to communicate effectively with coworkers, staff at all levels, and residents, both verbally and in writing.
• Ability to understand changes in policy, methods, operations, etc. as they apply to the desk clerk position.
• Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and customer service skills.
• Ability to read, write, and communicate in English.

• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.

• Basic knowledge of Microsoft Office Suite.
• Experience working in an affordable housing environment.
• Experience/familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.