Public Service Aide - Assistant to Professionals; Front Desk - Real Estate Division

Company Description

Department:
City Administrator - Real Estate Division
Job class: 9920 Front Desk
Salary range: $26.80/hour
Role type:
Temporary Exempt (TEX)

Hours:

Part Time - Limited to 1040 hours in a fiscal year.
Application Opening:
Monday, February, 23, 2026
Final date to receive applications:
Apply Immediately. Application filing will be open at least through 11:59 pm (PST) Friday, February 27, 2026 and will close any time thereafter.

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Required Supplemental Questionnaire due at the time of application:

The Office of the City Administrator and its 25+ divisions and departments provide core internal and public-facing services in San Francisco.

Our vision is to lead the nation in public administration and enable City departments to deliver effective public services. We aim to help the City run better, to connect San Francisco residents and visitors to the vital public services they seek, and to create a meaningful and diverse work culture that provides a place of choice for people invested in a career in public service.

We are committed to ensuring that City services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.

We are also committed to ensuring that the Department is a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, retention, training, and development, particularly for Black, Indigenous, and people of color (BIPOC).

The Real Estate Division is comprised of a team of over 220 full time staff delivering professional real estate services to a variety of clients. The Division is comprised of four main subparts:
Administration/Building Management, Transactions, Engineering, and Custodial, and acts as a real estate consultant to Departments, the Mayor, and the Board of Supervisors.

We have responsibility for:
Real Property Transactions:
Acquisition and leases of real property required for City purposes (including searches, negotiations and drafting of real property agreement);
Sale of surplus real property owned by the City;
Operations at the Alemany Farmers' and Flea Markets (100 Alemany);
Providing Custodial and Engineering services for various City departments at over 60 different locations;
Full service property management services to over 5,000,000 square feet of city-owned offices, including City Hall, 1 South Van Ness Avenue, 25 Van Ness, 49 South Van Ness, Public Safety Building (San Francisco Police Headquarters), Office of Chief Medical Examiner, and the Hall of Justice.

Appointment Type:
Temporary Exempt (TEX), Part Time; limited to 1,040 hours in a fiscal year. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Project-based positions cannot be ongoing or exceed 36 months.

Position

Description:

The Public Service Aide in the Real Estate Division is a vital member of the Administrative Front Desk team. The Public Service Aide will assist with front desk operations at the Real Estate Division at City Hall by answering phones, responding to inquiries and walk-ins, supporting correspondence and announcements, performing other clerical duties, assisting with City Hall tours, and interacting as needed with City officials, the Mayor’s Office, Special Events, and other City Hall events.

• Answer and direct phone calls for the Real Estate/City Hall front desk.
• Respond to inquiries via phone, email, and in-person walk-ins.
• Provide front desk support, including greeting visitors and assisting with general information.
• Assist with correspondence and announcements, ensuring timely communication.
• Perform clerical duties, such as filing, data entry, and document preparation.
• Support City Hall tours, including scheduling and guiding visitors as needed.
• Maintain professionalism and excellent customer service in all interactions.
• Assists with administration of the City Hall Vehicle Pool program; drives vehicles to and from locations for repair and cleaning; walks to and from Civic Center Garage to assess vehicles as necessary; assists pool users on a daily basis; files, scans, and copies pool records and training materials.
• Manages Lost and Found.
• Assists with inputting work orders into Computerized Maintenance Management System

Minimum Qualifications:

Possess an Associate's Degree from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units].