Client Experience Specialist

Client Experience Specialist

Req : 5833

Position Type: Administrative

At MoFo, we couldn't write our own success story without yours. Ready to write your story?

Join MoFo as a CLIENT EXPERIENCE SPECIALIST on our Office Operations team!

This role is based in Seattle.

This role is the face of the office and sets the tone for every visit by delivering a warm, polished, and highly professional client experience. Serving as the first point of contact for visitors, attorneys, and business professionals, this position ensures every interaction feels seamless, thoughtful, and well‑executed. The role oversees conference center and visitor services from start to finish coordinating reservations, communications, room setup, catering, and logistics while maintaining security standards and ensuring facilities are fully operational.

With a strong service mindset and attention to detail, this individual ensures every client touchpoint reflects the firm's commitment to excellence.

• Create a memorable first impression by welcoming visitors, attorneys, and business professionals by name whenever possible.
• Maintain a consistent presence at reception, ensuring coverage and smooth communication when stepping away.
• Greet, escort, and assist visitors throughout arrival and departure, including offering refreshments, storing luggage, and sharing local recommendations.
• Answer and route telephone calls promptly and accurately.
• Coordinate visitor office reservations and services, including technology needs, access passes, conference rooms, and office readiness.
• Maintain accurate visitor lists, logs, reports, and communications to support efficient daily operations.
• Manage conference room reservations, confirmations, and stakeholder communications using designated systems.
• Coordinate meeting logistics, including room setup, reconfiguration, catering, and food and beverage service.
• Support conferences, events, recruiting activities, client meetings, and presentations in the Conference Center.
• Ensure conference rooms, visitor offices, and amenity spaces are clean, organized, functional, and properly maintained.
• Collaborate closely with internal teams and service providers to deliver seamless, high‑quality client experiences.
• Uphold security, safety, and confidentiality standards while professionally addressing visitor needs and resolving issues.

• High school diploma required, with 35 years of related experience; front‑line client service or hospitality experience preferred.
• Proven ability to work effectively with individuals at all levels of an organization in a professional services environment.
• Strong proficiency with Microsoft Office (Word, Outlook, Excel) and reservation or scheduling software.
• Polished, professional demeanor with excellent interpersonal and communication skills in a client‑first setting.
• Demonstrated commitment to exceptional client service and teamwork.
• Strong sense of ownership, accountability, and attention to detail, with the ability to follow through and resolve issues proactively.
• Ability to manage multiple priorities, work under pressure, and deliver responsive service in a fast‑paced environment.
• Discretion, sound judgment, and ability to maintain confidentiality; flexibility to work overtime as needed.

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry‑leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit‑sharing contribution.

Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare…