Assistant General Manager

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Job Description Associa is currently looking for an Assistant General Manager to join our team. The Assistant General Manager (AGM) is a full-time, on-site position, responsible for providing comprehensive administrative, operational, and organizational support to the General Manager (GM). This role is critical to the efficient day-to-day operation of the Community Association and serves as a key point of coordination between management, tenants, vendors, staff, and internal service partners.

What do we offer? Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Time Type:
Full Time

Location:

2001 Union Street. #106. San Francisco, CA 94123

Compensation: $70,000 - $75,000 depending on experience

• Address resident and tenant complaints and assist in resolving issues in coordination with the General Manager and the COA Board.
• Respond promptly to tenant needs and coordinate with maintenance and operations staff to resolve issues efficiently.
• Attend Board meetings as required, provide note-taking support, and prepare and distribute official Board Meeting Minutes.
• Collaborate with the General Manager in the preparation of monthly Shared and Commercial financial reports, including variance analyses; understand and clearly explain variances as needed.
• Create, maintain, and organize financial binders, reconciliation records, and supporting documentation.
• Support on-site shared-area projects by monitoring progress, coordinating with stakeholders, and assisting with documentation.
• Serve as liaison for Architectural Review matters, including verification of Certificates of Insurance and coordination of the approval process with the Board.
• Process and code invoices daily for payment using the property management software system.
• Maintain and update office, client, employee, and vendor files in accordance with record retention policies.
• Answer phones and emails, address incoming requests, and route issues appropriately.
• Other duties and responsibilities as assigned.

• Bachelor’s degree required. (with a focus on hospitality or real estate preferred)
• 3 - 5 years of experience in a similar role within commercial real estate or Minimum of 3 years of property management experience. HOA high rise experience is preferred.
• A professional designation from BOMA, IREM, or CCIM preferred
• ARM, ACOM, CPM Certification highly desired
• Financial management and business operations experience required, including costs, budgets, service contracts and arrears
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of company policies, procedures and forms.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About the company

Waccamaw Management, LLC