Utilities Operations Coordinator

Job Description

Insight Global is seeking a Utilities Operations Coordinator to support a fast-growing proptech client modernizing utility management for residential real estate operators. This is a detail-oriented, high-volume operations role focused on utility activations, deactivations, documentation, and provider coordination across large portfolios of residential properties.

This opportunity is ideal for candidates who are organized, reliable, comfortable making outbound calls, and experienced in process-driven operational work. Relevant backgrounds include administrative operations, customer support, property management administration, insurance verification, billing follow-up, logistics coordination, or account setup.

• Submit utility start-service and stop-service requests with electric, gas, water, sewer, trash, and related providers
• Communicate with utility providers via phone and email to confirm requirements, deposits, timelines, and account status
• Complete utility applications and forms using provided authorization and property documentation
• Track and update request status within internal systems and task-management tools
• Document provider-specific instructions, requirements, blockers, and follow-up actions
• Follow established standard operating procedures (SOPs) for routine workflows
• Escalate exceptions, unusual requirements, or urgent service issues as needed
• Confirm successful service start and stop dates
• Maintain clean, accurate records for each property and provider interaction
• Support high-volume onboarding projects as well as ongoing operational requests

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Background in property management, real estate operations, utilities, billing, or vendor coordination
• Experience with high-volume administrative or operations workflows
• Familiarity with task-management tools such as Linear or similar platforms
• Prior utility coordination experience Experience supporting remote or startup environments