Administrative Coordinator; QM

• Base Pay $23.76 - $26.37 / Hour
• Employee Type Full Time Non Exempt

Administrative Coordinator - This is a full-time (40 hours), non-exempt position. Mon-Fri. 8:30 am-5:00 pm, located on-site at our Vicente campus. Potential for hybrid schedule (2 days/week) after 6 months, based on supervisor authorization.

We provide the people, place, and path for exceptional youth mental healthcare.

We aim to redefine what youth mental healthcare can be by delivering transformative support that doesn't just treat symptoms but changes lives.

Each person who works at Edgewood Center for Children and Families shares a passion for making a difference in the lives of the children and families who we serve in the San Francisco Bay Area. Employees find themselves surrounded by a diverse and extraordinary group of dedicated professionals, in welcoming environments characterized by whole-person care, open communication, creative support and a commitment to growth, healing and improving each day.

Edgewood’s successes come from our employees and the positive results they help create for children and families. When you join Edgewood, you join a culture of purpose and belonging, where your growth is a priority, your identity is embraced, and the work you do matters.

Provides administrative and program support in the Quality Management (QM) Department, with a focus on maintenance of electronic and physical health records, and administrative support to the QM Department. This position reports directly to the Quality Assurance Manager.

• Maintain, organize, track, inventory, and archive client physical health records.
• Maintain, organize, track, and archive client electronic health records (i.e., Welligent, Epic, SharePoint).
• Verify client insurance eligibility (i.e., private insurance), and Medi-Cal Eligibility.
• Track and input data (i.e., enrollments, surveys, client demographics, staff demographics, etc.).
• Process client admissions, discharges and updates in EHR systems (i.e., Welligent, Epic, etc.).
• Assist with records request process.
• Assist with preparation for, and conducting of, audits. Communicates findings, such as discrepancies, to QM staff; and program managers if necessary.
• Run and review reports in EHR systems (i.e., Welligent, and Epic) to monitor active client health care coverage or other needs.
• Track and input client authorizations.
• Serve as back-up for other QM Admin Coordinator.

• Organizational & Time Management Skills – Effectively prioritizes tasks and competing deadlines to ensure smooth day-to-day operations. Manages multiple administrative responsibilities simultaneously while maintaining accuracy and meeting established timelines.
• Attention to Detail & Accuracy – Reviews and processes documents, data, and correspondence with a high degree of precision. Catches errors proactively and ensures records, reports, and communications reflect correct, complete information.
• Initiative & Accountability – Takes ownership of assigned responsibilities and follows through on commitments. Proactively communicates status updates to keep relevant stakeholders informed and leans on supervisory support when needed. Identifies opportunities to streamline procedures and improve administrative efficiency.
• Technical Proficiency – Demonstrates skill with Microsoft Office Suite (Word, Excel, SharePoint, Teams), Docu Sign, Zoom, Adobe. Navigates internal databases and administrative systems with confidence and adapts quickly to new platforms as needed.
• Communication & Interpersonal Skills – Uses clear written and verbal communication to collaborate with staff, leadership, community partners, and clients. Maintains a welcoming and respectful tone across all interactions and promotes a positive workplace culture.
• Adaptability & Problem-Solving – Quickly learns new tools, systems, and workflows. Remains calm and solution-focused when navigating audits, technical challenges, or shifting priorities.
• Employee & Client Support Focus – Provides a responsive, professional, and culturally sensitive experience for both staff and clients. Anticipates needs, follows through on…