Victim Services Office Coordinator; Victim​/Witness Investigator II

Victim Services Office Coordinator (8131 Victim/Witness Investigator II)

Apply using Smart Recruiters, the City and County of San Francisco's application portal.

• Final date to receive applications: Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than Monday, November 3, 2025.
• Appointment Type: Permanent-Exempt (PEX). Pursuant to the City & County of San Francisco Charter, Section 10.104.13. Any person occupying a position under exempt appointment shall not be subject to civil service selection, appointment, and removal procedures. Exempt employees shall serve at the discretion of the appointing officer.

The San Francisco District Attorney's Office is one of the premier law enforcement organizations in the United States. Our mission is to collaborate with the City’s diverse communities and law enforcement agencies to make San Francisco one of the safest cities in America. Our office engages in public education and crime prevention efforts while maintaining the traditional role of investigating, charging, and prosecuting all criminal violations occurring within the City and County of San Francisco.

The unparalleled opportunities for challenging, meaningful, and sophisticated work have consistently drawn top candidates to our office over the years.

The Victim Services Division (VSD) of the San Francisco District Attorney’s Office strives to make the criminal justice system humane and accessible by providing support and assistance to victims and their families in the aftermath of a crime, during criminal prosecution, and after a verdict has been reached. Even if justice is served in the courtroom, it does not always immediately change the way victims feel in their day-to-day lives afterwards.

Our division provides victims with advocacy, streamlines the process for collecting restitution and recouping compensation for financial losses when possible, and, in general, works tirelessly to support victims regain control over their lives.

The Office Coordinator is a public-facing, in-person position in the Victim Services Division (VSD). Under the supervision of the Deputy Chief of Victim Services, the Office Coordinator is primarily responsible for the intake, guidance, and coordination of resources for individuals seeking assistance. In addition, the incumbent is responsible for ensuring high levels of organizational effectiveness in order to successfully manage the day-to-day operations of the division.

The position is multi-faceted with unique responsibilities that are instrumental in supporting the mission of the VSD.

Examples of duties include, but are not limited to:

• Oversee front-desk responsibilities to include greeting individuals and assisting in acquainting them with a variety of ways that the Victim Services Division can assist them.
• Support and oversee a high volume of case assignments and daily review of incoming police incident reports, RECAPS, APS, Restitution, 311 calls, and SVU referrals for assignments to advocates. Triages all victim case assignments and inquiries to VSDdaily by coordinating with team leads and supervisors.
• Covers the 350 Rhode Island Desk and coordinates in-person staffing for both Rhode Island and the Hall of Justice daily. Manage front desk operations including responding to daily emails, voicemails, and walk-ins.
• Maintain VSD SharePoint and One Drive.
• Provide general administrative and victim advocacy support services to victims of crime and employees.
• Maintain accurate records and organize office operations, procedures, and inventory.
• Data entry into the case management system in eProsecutor.
• Manage vouchers, reimbursement requests, or invoices as needed and reconcile accounts.
• Direct supervision of Public Service Trainees, training, and mentorship specific to task and skill development and tracking progression. Lead biweekly unit meetings, schedule biweekly shadowing of public Service Trainees, and provide coaching. Collaborates with supervisors to offer advocacy enrichment training for skill set growth. Participates in mentorship and training of public service advocate trainees as needed.
• Successfully calendar and…