Front Desk Associate

Front Desk Associate

The Front Desk Associate serves as the first point of contact for families s role is responsible for creating a welcoming and organized environment while managing administrative and customer service tasks that keep the center running smoothly. The associate supports scheduling, communication, and front desk operations, allowing instructors and directors to focus on instruction and parent engagement.

Key responsibilities include:

• Greeting students and families warmly as they arrive and depart.
• Answering phone calls, emails, and text messages promptly and professionally.
• Assisting with scheduling, rescheduling, and cancellations.
• Providing information about Mathnasium programs to walk-ins and inquiries.

• Managing student check-in and check-out at the front desk.
• Maintaining accurate attendance and scheduling records in Radius (or similar CRM).
• Processing payments and assisting families with billing questions.
• Supporting completion of enrollment paperwork and digital forms.
• Keeping the reception area neat, organized, and welcoming.

• Assisting the Center Director with lead follow-ups and parent reminders.
• Organizing and restocking materials for instructors (binders, worksheets, manipulatives).
• Tracking supplies and alerting leadership when reordering is needed.
• Supporting coordination of local events such as Math Nights and community fairs.

Skills and qualifications include:

• Friendly, approachable personality with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Comfortable handling multiple tasks in a fast-paced environment.
• Experience in customer service, front desk, or office administration preferred.
• Basic math comfort a plus (not required).

Schedule and compensation:

• Part-time: 15–25 hours per week, primarily during afternoons, evenings, and some weekends.
• Compensation: $18–$24/hour, depending on experience and location