Mail Center Specialist

Mail Center Specialist

We are seeking a dedicated and detail-oriented Mail Center Specialist to join our team in San Francisco. This role involves managing mail and package deliveries, providing excellent customer service, and maintaining organized and efficient mail center operations. The ideal candidate will be proficient in basic technology, possess strong communication skills, and be capable of lifting up to 30lbs.

The team is small and operates out of two buildings. The role involves data entry, customer service, and physical tasks such as lifting and deliveries. The ideal candidate should be confident with technology, capable of independent work, and effective in team collaboration.

Key Responsibilities

• Accept deliveries from carriers and log packages into the internal client system.
• Transfer packages between buildings.
• Follow and respond to internal communications within Slack and email.
• Assist at the customer-facing mail center where employees pick up mail, ship outgoing mail, and receive assistance for other requests.
• Create shipping labels.
• Respond to tickets in the internal client system.
• Complete mail and ticket audits.
• Organize and keep mail center spaces clean and orderly.