Senior Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Join a prestigious Am Law 100 firm as a Senior Services Support Specialist
, where you will play a key role in delivering exceptional administrative and operational support in a high-touch, client-focused environment. This position requires a proactive professional who thrives working independently while ensuring seamless day-to-day office operations and elevated client experience.

In this role, you will provide comprehensive front-of-house and administrative support, including reception, office services, hospitality coordination, and facilities assistance. You will serve as a critical point of contact for clients, visitors, and internal staff, ensuring professionalism and efficiency at every interaction.

This is a single‑person site requiring a polished professional with a proactive, “can‑do” attitude and strong problem‑solving skills who can independently manage the day‑to‑day office operations. The ideal candidate will have prior experience working within a law firm or corporate office environment and demonstrate the ability to adapt quickly in a client‑facing setting.

Include assisting with new site setup, supporting office organization and operational readiness, and ensuring a seamless workplace experience for both employees and guests.

• Position: Senior Service Specialist
• Location: San Francisco, CA 94105
• Shift: Monday – Friday, 8 am – 5 pm
• Pay rate: $35/hr Benefits: Full benefits eligibility after 60 days, 9 days of sick time, 10 days accrued vacation, tuition reimbursement eligibility after 1 year

• Serve as the first point of contact by managing front desk operations and greeting visitors with professionalism and discretion.
• Deliver a high‑end client experience, ensuring all interactions reflect the firm’s standards of excellence.
• Collaborate closely with firm staff to support front office operations and daily workflow.
• Answer and direct incoming calls promptly; take accurate, detailed messages when necessary.
• Provide administrative support including invoice processing, credit card reconciliation, and special projects.
• Manage multiple priorities independently while maintaining a high level of accuracy and attention to detail.
• Monitor and maintain office supply inventory; coordinate timely ordering of supplies.
• Utilize Microsoft Office (Word, Excel, Outlook) to create, edit, and manage documents and communications.
• Maintain a clean, organized, and professional reception and lobby area.
• Coordinate hospitality services, including catering orders, meeting room setup/breakdown, and room reservations.
• Troubleshoot issues proactively and implement effective solutions.
• Communicate clearly and professionally, both verbally and in writing.
• Organize and maintain files, records, and document management systems.
• Foster a positive, collaborative work environment through strong interpersonal skills.
• Perform additional administrative and operational duties as needed.

• High school diploma or GED required.
• Minimum of 3-5 years of experience in a law firm or professional services environment preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication and relationship‑building skills.
• Exceptional organizational skills with the ability to multitask effectively.
• Demonstrated professionalism, discretion, and problem‑solving ability.
• Ability to lift and move up to 40 lbs. and transport materials using a wheeled cart (up to 75 lbs.).
• Ability to stand, sit, walk, bend, or kneel for extended periods as required.
• Regular and sustained attendance in office 8‑5.
• Business Professional.

We provide equal employment opportunities to all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race,…