Client Service Associate; Mail and Office

Client Service Associate (Mail and Office)

San Francisco, California, United States

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule:

Monday–Friday | 8:00 AM – 5:00 PM

If you're hands-on, organized, and thrive in a fast-paced environment, this role is for you. As a Client Services Associate, you'll support daily office operations through mail handling, print services, and workplace coordination.

From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive.

This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well-managed work spaces, you help create a reliable and efficient environment.

Mail & Shipping Operations

• Receive, sort, and distribute inbound mail and packages.
• Process outgoing shipments using postage and shipping systems.
• Track deliveries and maintain accurate records using scanning tools and tracking systems.
• Respond to inquiries related to mail and package status.

Print & Office Support

• Fulfill basic print and document requests.
• Provide light support for copier equipment, including toner replacement and upkeep.

Workplace & Inventory Support

• Monitor and replenish paper and office supplies in copy/mail areas.
• Maintain clean, organized mailrooms and service areas.
• Assist with meeting room setups, office moves, and workplace support tasks as needed.

Operational Support

• Communicate with employees regarding deliveries and service requests.
• Crosstrain across mailroom functions and support additional operational needs.
• Follow all safety, security, and company procedures.
• Assist with additional tasks as assigned.

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Familiarity with shipping/receiving processes (preferred)
• Comfort using basic office systems and Microsoft Office
• Hands-on, reliable, and adaptable in a dynamic environment

• Requires a valid driver's license and clean Motor Vehicle Record background.
• High school diploma or equivalent required
• 2+ years of relevant experience preferred
• Experience with handheld scanners, pallet jacks, or carts (preferred)
• Ability to work assigned hours, including occasional overtime

• Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts)
• Ability to stand, walk, bend, and move throughout the day
• Comfortable working in varying environmental conditions
• Ability to perform manual tasks and operate office equipment

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$20 - $22 USD

WHAT WE OFFER

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  Note:
  
  Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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