Airport Ground Transportation Technician - SFO; Eligible list

Position: 9236-Airport Ground Transportation Technician - SFO (Eligible list #165028)
Company Description
 This is a Position-Based Test conducted in accordance with CSC Rule 111A.
 Application Opening: 7/7/26
 Final date to receive applications:
Apply Immediately. Application filing will be open at least through 5:00 PM (PDT) on 7/14/26 and may close any time thereafter.
 Compensation: $76,414 to $92,742 Annually
 Recruitment
- Working at SFO:
 San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.
 SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.
 Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.
 SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.
 Learn more about careers at SFO at , and follow us on Facebook, Instagram, You Tube, Linked In, Bluesky and Threads.

Job Description
 Under general supervision, the Airport Ground Transportation Technician supports the Airport Ground Transportation Program by assisting customers with permits, ensuring compliance with program requirements, and performing a variety of administrative and financial tasks.
 The essential functions of this position include, but are not limited to, the following:
 Provide customer service by assisting applicants, permit holders, and the public, in person, by phone and via email.
 Provide guidance on the Airport Ground Transportation permit process and the use of the Ground Transportation Management system (GTMS).
 Enforce Ground Transportation Program procedures to prevent unauthorized permits, conduct field observations to ensure compliance with passenger pick-up and drop-off regulations and service standards, and respond to and support investigations related to non-compliant activities.
 Maintain accurate financial and administrative records by posting, adjusting, and reconciling transactions, including deposits, expenditures, allocations, fees and fines.
 Review and process permit applications in GTMS to ensure completeness and compliance with federal, state and local regulations, as well as Airport rules and regulations.
 Prepare and maintain reports, records and supporting documentation related to program operations, compliance activities, and investigations using applicable software.
 Calculate, collect, and track applicable fees and penalties, such as trip fees, administrative fines, late fees and permit-related charges, ensuring accuracy and compliance with established procedures.
 Perform other duties as assigned.
 Qualifications
 Qualifications
 1.

Education:

High school diploma or equivalent; AND
 2.

Experience:

Two (2) years of progressively responsible clerical experience working in a high volume office environment, including at least one (1) year of experience in permit processing. Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.
 Substitution:
 A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to six (6) months of experience.
 Desirable Qualifications
 The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
 Two (2) or more years of experience in accounting, bookkeeping, or financial recordkeeping, including posting transactions, reconciliation, and fee/penalty calculations.
 Two (2) or more years of high-volume customer service experience (e.g., call center or customer-facing office) assisting diverse customers in person, by phone, and email, and explaining complex procedures and regulations.
 Two (2) or more…