Front Office Assistant - Stockton

Position: FRONT OFFICE ASSISTANT I - STOCKTON
The Front Office Assistant I will perform a variety of general clerical duties and special projects

ESSENTIAL JOB FUNCTIONS:

* Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.

* Assist & educate patients on MyChart and Self-Service Station

* Schedules appointments for patients.

* Answer phone calls and respond to requests appropriately.

* Calls patients to remind them of upcoming appointment and changes to providers' schedule.

* Verify/updates patient insurance and billing discrepancies.

* Inform and refer patients of the NEMS' services and programs.

* Conduct periodic updates of demographic, registration items, and financial data.

* Transfer triages patients to Medical Clinic team.

* Receives, sorts, and routes daily mail.

* Prepares and send out mailings.

* Assist in outreach projects.

* Reviews, responds, or forwards patient portal messages to ensure completion

* Complies to HIPAA protocols and obtains proper consent.

* Cover & rotates to other clinic sites or medical departments as required

* Participates with achieving organizational and CAHPS goals

* Performs other job duties as required by manager/supervisor.