Senior Program Coordinator

Overview

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. IOA @ Home, home care is seeking a highly talented Senior Program Coordinator to assist with our key initiatives and administrative activities.

• Deliver best‑in‑class communication across all stakeholders.
• Qualify callers and support the sales cycle with prospective clients.
• Act as primary liaison with caregivers needing hands‑on support with technology or other role‑required activities.
• Support Human Resources with Home Care Aide onboarding, including new hire orientation, training coordination, and compliance requirements.
• Provide ongoing compliance and training support to ensure programming and regulatory adherence.
• Manage Long‑Term Care Insurance processes, including invoice submission, coordination with LTC representatives, and responding to client inquiries.
• Support the development and implementation of various strategic initiatives, track activities and deadlines.
• Perform a range of routine to complex administrative duties in support of leadership, including VP of Home Care & Support Services.
• Coordinate meetings and calendars based on priorities; assist with team meetings, events, and logistics.
• Coordinate and track activities related to caregiver compliance, client care, and other program related information.
• Manage data across wide range of program activities.
• Coordinate procurement activities, including invoice processing, purchase requests, and ordering office and PPE supplies.

• Bachelor’s degree from an accredited college or university.
• Minimum 2 years of work‑related experience in administrative support, elder care, or customer service.
• Experience working with different levels of leadership and strong customer service skills.
• Experience in nonprofit organizations is desired.
• Excellent verbal and written communication skills.
• Exceptional time management and organizational skills with the ability to prioritize tasks effectively.
• Proficient in Microsoft Office and experience with databases.
• Excellent interpersonal skills and a positive, creative, proactive attitude.

Compensation: $32 – $35 per hour, depending on experience.

Benefits:
Competitive health coverage, wellness programs, and additional perks are available to employees.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro‑diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.