Senior Program Coordinator

Overview

IOA is at the forefront of innovative healthcare models aimed at aging in place. We focus on improving quality of life for older adults and adults with disabilities, supporting their health, independence, and community participation. The role provides key administrative support to the Enrichment Center and other Companioa Programs, requiring strong organization and proactive coordination to ensure efficient operations in a dynamic team environment.

• Primary duties include supporting the client referral to enrollment process, client records compliance, transportation management, supply management, and program coordination.
• Prospects, Tours & Enrollments: maintain knowledge of all dementia services to communicate Companioa programs accurately to referral sources, prospects, and visitors; receive all inbound calls to the Enrichment Center main line and respond within 1 business day; facilitate tours of the Enrichment Center for prospects and referral sources and conduct timely follow-up to identify next steps; proactively escalate enrollment barriers to the Director;
  
  assist new clients/families with enrollment paperwork; ensure a successful transition to designated Companioa programs; assist in completing and submitting transit applications and supplemental documentation for new enrollees.
• Client Records & Billing Management: maintain daily attendance logs with updates and client-specific notes; enter client status updates (enrollment, disenrollment, hold) into the electronic health record within 2 business days; maintain accurate records for funder and grant contracts; follow client file checklists to ensure files are complete and compliant with licensing; manage client rosters for Enrichment Center and Care Coaching programs;
  
  provide enrollment/disenrollment information to the client health record and submit accurate attendance reports to the billing department; maintain monthly emergency rosters; collaborate with program liaisons at Veterans Administration, SF Department of Disability and Aging Services, and other grant/funders as needed.
• Transportation: manage relationships with outside transit providers, assist clients with Paratransit enrollment, coordinate Group Van service requests, participate in stakeholder meetings; maintain transportation manifests for multiple providers; document unmet/untimely service in internal logs and communicate with vendors in real time.
• Supply & Vendor Management: coordinate meals with outside vendors to ensure accurate meal counts based on forecasted attendance; maintain adequate stock of program materials and supplies and replenish proactively.
• Other Duties: participate in daily team meetings to inform Enrichment Center staff of anticipated daily attendance and other visitor details; assist Program Director with audit readiness and ongoing monitoring tasks to ensure compliance with state licensing and service contracts; maintain knowledge of safety and emergency protocols to direct staff, clients, and visitors; support Enrichment Center programs including meals and activities as needed;
  
  participate in Companioa and IOA meetings; perform other duties as assigned.

Bachelor’s degree or equivalent experience.

• Five years of program or administrative experience.
• Interest and ability to support older adults, particularly persons with dementia.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Ability to maintain effective relationships with a wide range of internal and external clients.
• Team player with excellent written and oral communication skills.
• Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Ability to lift 35 lbs; ability to reach, bend, and walk.

Range: $34 - $35.50/hour. This amount is not necessarily reflective of actual compensation and may vary based on experience, education, and other factors. This range does not include additional equity, benefits, or other non-monetary compensation. The organization offers a benefits package, including health coverage, wellness programs, and other perks.