Admitting Clerk

Chinese Hospital | San Francisco Bay Area

Department

Patient Accounting

Reports to

Director of Patient Financial Services

Type

Full Time

Requisition #

12738

Responsible for Daily registration of patients and timely billing and collection of Accounts Receivable. Acts as a backup to cashier in the event of heavy patient traffic.

• Responsible for obtaining complete and accurate demographic and financial information from the patient, as well as, all required signatures on necessary forms.
• Responsible for input of information into various computer systems.
• Responsible for collect self-pay deposits, co-insurance and/or deductibles from the patient at the time of registration.
• Accountable for assuring all reimbursement requirements are met prior to completion of registration (Certifications, Authorizations, Eligibility, etc.).
• Responsible for receipting monies collected.
• Responsible for assembly and completion of the patient account.
• Responsible to answer all incoming phone inquiries.

• Assists or directs patient to the correct source in order to address all questions and concerns in effort to serve the patient in the best way possible
• Responsible for developing and maintaining a professional, empathetic, and congenial demeanor toward the patient at all times in order to establish a consistent and good patient relation, as well as, a positive public relations image throughout the community
• Responsible to meet assigned deadlines.

• Responsible to communicate with management regarding problems and/or concerns.
• Responsible to participate in weekly team meetings and monthly scheduled department meetings, as well as, on-going training sessions as scheduled.
• Responsible to complete all duties as assigned by the manager or Director of Patient Financial Services.
• Follows Hospital and Department policies and procedures at all times, including but not limited to:
  Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
• Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
• Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
• Communication – Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.
• Accepts and performs other duties as assigned.

• Integrity –We adhere to a code of values and make commitments that contribute to the welfare of our community.
• Respect – We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects a commitment from employees to the values of the organization and its work on behalf of the community.
• Empowerment – we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.
• Team Work – We believe that quality, cost effective, compassionate care can only be provided through team work. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust.
• Accountability – We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are…