Assistant General Manager

Job Overview

The Assistant General Manager is an active supporter of the community vision and philosophies and First Service Residential’s commitment to client, staff and community. As a result of job performance, will promote client retention, employee retention, and the advancement of the client in terms of its image, visibility, and reputation. The AGM directly supports and reports to the General Manager.

$30 - 35/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Carry out policies and procedures of the customer and First Service Residential concerning safety, administrative requirements, standards, practices and work methods.
• Ability to work under tight deadlines and consistently meet deadlines.
• Ability to work extended hours and weekends based on project requirements.
• Exhibit professionalism, professional attire and demeanor at all times.
• Prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings and Approval Committee meetings as designated by the General Manager.
• Performs routine building walk through to check for violations and create work orders.
• Create resident communication/flyers to be posted in elevators, bulletin boards or other areas.
• Responds to emergency situations in a timely, calm, and efficient manner.
• Take client calls and manage work order process, vendors, and client issues and follow up on all complaints/issues.
• Oversee and manage resident requests, work orders and correspondence on community website(s).
• Keep track of inventory of office supplies and re-order as necessary.
• Responsible for money collected from shareholders and residents.
• May be required to code invoices to appropriate GL categories.
• Produce requested reports for Board packets in a clean, orderly, and professional fashion.
• Organize and maintain all homeowner and administrative files & perform annual Corporation file cleanout in accordance with company standardized hard copy and electronic system.
• Maintain an organized workspace according to company procedures.
• Keeps voicemail up to date, including setting out-of-office email and voicemail greetings, when out of the office.
• Works collaboratively with General Manager on any special requests, i.e. administrative work, mailings, special projects, etc.
• Complete company training as assigned, attend all mandatory company functions and adhere to First Service Residential Standards of Operation.
• Act as a backup when General Manager is on vacation, sick days, or out of office.
• Consistent and regular attendance is required.
• Other duties may be assigned.
• Practice and adhere to First Service Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

• Proficient in English
• Excellent general math skills
• Certified Community Association Manager preferred
• Demonstrate effective communication skills consisting of verbal, written, and listening skills.
• Excellent customer service background/skills and maintain a positive, can-do attitude.
• Must be able to attend and…