Lead Admissions Counselor - (Student Service Professional III, Range I) - Undergraduate Admissions and Recruitment

Working Title

Lead Admissions Counselor

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling  or emailing vpsaem. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Undergraduate Admissions & Recruitment

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday through Friday; 8:00 AM - 5:00 PM

Anticipated Hiring Salary

$6,061.00 Per Month ($72,732.00 Annually)

Salary is commensurate with experience.

Position Summary

Reporting to the Associate Director for Admissions, the Lead Admissions Counselor is a lead student advisor in the Office of Undergraduate Admissions and Recruitment by providing complex and multifaceted admissions advising and coordination for the admission evaluation for both transfer and first-year applicants to the University. The incumbent provides a secondary level of advising to new students above the admission counselor level, when more nuanced and creative approaches are necessary.

The incumbent's skill level enables them to provide lead work in the area of admissions, related to staffing, training, and planning for the SSP II Admission Counselors. The incumbent builds on knowledge of California Title V, CSU eligibility requirements, and SFSU policies to support the staff by offering specialized training on admissions and transfer credit policies and procedures, and handling challenging and unique student, parent, staff, and faculty interactions.

The incumbent supports the Director in processing special action admission requests involving complex and/or multifaceted student concerns. The incumbent provides in depth guidance to CSU ineligible applicants to assist them to become eligible, student-focused customer service and staff leadership by demonstrating effective listening, availability and timely responses to all inquiries. In collaboration with the Director, business analysts and other leads, the incumbent consults on optimizing existing procedures through configuration of the Cal State Apply student application system, and the People Soft Campus Solutions (student records database), to drive admission decisions, send communications, and monitor application processing.

The incumbent also communicates with the Director regarding current resource allocations by distributing work schedules and interfacing with staff to accommodate schedule changes. The incumbent trains new and current staff and participates in the selection and onboarding of new staff. The incumbent collaborates with Academic Advising, Registrar, and Academic Departments and works directly with new students on complex admission related matters.

Position Information

• Provide oversight to the freshman…