Legal Assistant

Legal Assistant - (Full Time, Non-Exempt)

The EAHP Legal Assistant coordinates EAHP and SSA client consultations and intakes, manages administrative tasks for the Legal Advocacy Program, and provides assistance to attorneys and advocates who represent low-income clients to achieve income and overcome barriers to accessing healthcare (SSI, SSDI, CAPI, Covered CA, Medi-Cal, Medicare, ADAP, etc.). This role performs preliminary eligibility screening, supports case preparation, and maintains accurate and confidential program records.

Client populations served include LGBTQIA+, homeless and/or at risk of homelessness, non-English speaking, and other at-risk communities.

Benefits Advocacy

• Assists the Legal Advocacy Program staff in helping clients to apply for and pursue public benefits and health insurance while navigating other benefits-related issues.

• Works with SSA representatives to obtain and provide updates and track claims through the administrative process.

• Assists with physical and electronic filing of appropriate paperwork for client claims.

• Works independently in coordinating and following up with providers/clinical staff to obtain medical records and other documents in support of client claims.

• Conducts preliminary screening of client program eligibility and claim status, and schedules consultations and intakes with Advocates as appropriate.

• Screens basic questions and case issues, identifies when matters require referral or advocate-level guidance, and responds within departmental service time frames.

• Prioritizes tasks, tracks multiple deadlines, and communicates status updates to program staff.

• Evaluate client inquiries for EAHP eligibility, connect eligible clients with EAHP staff for follow-up, and direct ineligible clients to relevant community resources

• Maintains client confidentiality and privacy in accordance with agency, state and federal policies/regulations.

• Promote agency mission, purpose, and values in relationships with internal and external partners.

Hearings

• Assists program staff with case preparation for appeals before Administrative Law Judges or other tribunals, including ordering and following up on relevant evidence, filing documents, and documenting work in the database.

File Management

• Assists the program staff in maintaining confidential client files.

• Retrieves and processes program mail; reviews, summarizes, properly files and reports receipt to appropriate program staff.

• Maintains online database with accurate and updated case management and billing information.

• Calendars deadlines and assists program staff in meeting them.

• Manages casefile inventory and closes client casefiles as appropriate.

Community Trainings

• Assists with community training events including sending out invitations, registration, materials preparation, room set-up/clean-up, etc.

Administrative Assistance

• Attends all meetings, trainings, collaborative efforts, and other project and/or agency related functions as required.

• Performs full range of administrative tasks including intake screening, scheduling, filing, faxing, copying, and processing mail in support of daily program operations.

• Additional administrative tasks and projects as assigned.

Minimum Qualifications

• B.A. and/or equivalent experience in legal assistance, administrative support, or a related field.

• Prior experience in legal services, social services, or a high-volume client-support setting preferred.

• Strong proficiency with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and other internet-based applications.

• Ability to implement standard office procedures and practices, including familiarity with general office equipment

• Familiarity with or ability to learn case-management databases and electronic record systems.

• High level of initiative, attention to details, and professionalism.

• Strong ability to organize and manage multiple tasks, deadlines, and documents.

• Ability to track, prioritize, and follow through on assignments with minimal supervision.

• Ability to regularly lift 10-20 pounds.

• Ability to quickly locate and provide important service referrals to community and…