Reception & Administrative Coordinator

Type: Regular, Non-Exempt, Full-time, This position is included in the collective bargaining unit represented by CWA Local 9410.

Location: San Francisco,CA. This is an in-office position that reports to our office at 55 Columbus Ave five days a week.

Deadline: Applications are due by Wed. Aug 26.

This position is eligible for language premiums for demonstrated proficiency in a language other than English that is regularly used in their job duties. The annual premium is $1,500 for oral proficiency and $1,500 for written proficiency in each language.

ALC’s comprehensive benefits package includes the following:

• generous vacation and paid holidays
• medical, dental, disability, and life insurance coverage (ALC pays 100% of premiums for employees and 75% for qualified dependents)
• a flexible spending account (FSA)
• and 401(k) retirement plan with employer non-elective contribution and match

Travel & Meetings: All ALC staff are expected to participate in regular check-in meetings with their supervisor/supervises, staff meetings, team meetings, and other organization meetings, as required. This includes two (2) annual retreats, an anniversary celebration dinner, and meetings as needed in the San Francisco Bay Area.

The Reception & Administrative Coordinator serves as the primary front-desk and administrative lead for the office. This role is responsible for greeting visitors, managing the main phone line and shared communications channels, scheduling, document routing, mail processing, and providing legal administrative support to staff. The role also provides backup support for legal intake triage and helps maintain continuous live call coverage.

We are looking for a strong team player who is dedicated to providing strong administrative support to our front desk/reception functions, legal clinics, as well as our legal teams. We seek someone who is systems-oriented, organized, and proactive in ensuring smooth operations for our front desk/reception functions for our clients and staff alike. This person is detail-oriented, knows how to coordinate projects, and has strong written and verbal skills.

This role is well-suited for someone who enjoys working with a wide array of people from different backgrounds, thrives in a fast-paced environment, but also maintains a service-oriented outlook. They will make sure the front-desk/reception functions are running smoothly and provide strong administrative support for our legal teams, and other staff.

The Organization

ALC is the nation’s first legal organization focusing on advancing and defending the civil rights of Asian and Pacific Islander (API) communities. Since 1972, ALC has fought for access to affordable housing in San Francisco’s Chinatown, litigated high-profile civil rights cases, advocated for the passage of landmark policy changes, and provided an array of services including community education, advocacy, and direct client representation to further the rights of low-income immigrants and communities of color, across our Housing Rights, Workers’ Rights, Immigrant Justice, and National Democracy Initiative programs, and other emerging areas of law.

• Welcome and assist clients, community members, stakeholders and other visitors entering the office.
• Determine the purpose of each visit and direct or escort visitors to the appropriate staff or location.
• Maintain a professional, organized, and responsive front-desk environment.
• Schedule appointments, consultations, and meetings for clients and community members with appropriate staff.
• Coordinate calendars and logistics for front-desk and legal administrative activities.
• Track incoming requests that require follow-up and ensure timely handoff to the correct team member.