Sales, Events & Reservations Assistant

Job Title

Commercial Division Support

To actively support the Commercial Division, with prompt response to client inquiries –at the request of Managers and Directors or in their absence - comprehensive management of bookings to include all required information for file creation and applicable maintenance, and preparation for VIP arrivals.

Reporting to the Director of Sales, responsibilities and essential job functions include, but are not limited to, the following:

• Support of the Transient Sales Team including preparing welcome cards, amenities, VIP pre-arrival reach out and Make Special Happen initiatives
• Reservation modifications for groups, events and Transient VIPs, to bridge gaps as needed
• Compile and distribute site alerts, as requested by Sales and Events Teams
• Preparing for VIP stays including reaching out to high-rated suite guests.
• General document and correspondence production, distribution and maintenance including client contracts, production of amenity requests and VIP cards, turnover documents, attrition, estimates and final invoices.
• General office processes and activities including departmental documents, photocopying, mailing of departmental correspondence, checking of departmental shared email inboxes (Sales, Events, Reservations)
• Participate in monthly departmental meetings
• Assist with office equipment operation such as printers, copiers, phones etc.
• Any other reasonable requests made by the Leadership or Executive Teams

Qualifications:

• Proficiency in Microsoft Window applications required (Word, Excel, Outlook)
• Experience with Opera Cloud preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work independently (self-starter) but also as part of a team of Assistants
• Ability to focus on guest needs, remaining calm and courteous at all times
• University/College degree in a related discipline preferred
• $37.50/ hourly

Job Requirements:

• Must have proof of eligibility to work in the United States.
• Must be willing to work weekly schedule of Tuesday-Saturday

Include but are not limited to:

• Sitting and standing
• Ability to lift up to 20 lbs
• Handling paper
• Working at a computer

All your information will be kept confidential according to EEO guidelines.