Client Service Coordinator

Client Service Coordinator

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses.

We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt's Opern Turm and Taunus Turm.

The role of the Client Service Coordinator is to provide support to the Property Management Team and Clients by managing the office efficiently through organization, clear communication, and attention to detail. Location of this particular position is at 595 Market, supporting a Class A commercial office building in San Francisco. This position will also assist with administrative duties at One Bush Street.

The role serves as first point of contact for the Property Management Office. The role will work collaboratively with the Property Management team and the ZO Programming team.

Responsibilities:

• Assist property staff in maintaining effective client relations. Strong focus on client satisfaction and hospitality along with rest of PMO team. This also includes performing lobby observations and Angus inspections once a week.
• Maintain inventory and order supplies for ZO spaces and property management office.
• Assist with set up and cleanup of events and trainings including ordering refreshments, ensuring tables and chairs are arranged properly, and tablecloths are ready.
• Answer and dispatch incoming calls and emails to the appropriate party in a timely fashion. Follow up as necessary on client work order requests and emails, and building staff requests.
• Assists with daily client and vendor inquiries, concerns, questions.
• Provide support to ensure smooth operations of the property office and assist building staff members on projects as needed.
• Oversee the building office files (both hard copy and digital)—organizing, labeling and filing as needed.
• Process invoices and purchase orders.
• Email appropriate support documentation for monthly rent statements.
• Manage daily Angus Work Order system by inputting, monitoring, closing, and billing work orders through the system.
• Assist with move-in and move-out process. Set up and train new clients on client forms and systems, such as ZO, Angus Work Order System, Live Safe, Access Requests, COI, and Building Rules and Regulations.
• Responsible for preparing building memos for construction, engineering, security, ZO events, and additional tenant notices as needed.
• Oversees certificates of insurance for contractors and tenants. Will follow up with appropriate parties as needed.
• Assist clients with ZO access requests, access card requests, client guest registration system, and maintain the building security systems.
• Oversees vendor access requests and access calendar.
• Maintain and update all client handbooks and contacts as necessary.
• Update staff and emergency phone/email lists and as needed, distribute to necessary staff members. Be prepared to send messages at any time via Live Safe System.
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