Center Coordinator & Administrator

• Opportunity for advancement

Big Brainbox is a Human Readiness Platform — an applied learning center specializing in integrated STEM and Academic competency development. We build confidence, capability, and readiness in students through an experiential methodology designed for real-world outcomes. Our standards are institutional, neurodiversity is our strength, our model is built for scale, and we hold STEM.org certification with a Best in STEM Top 5% designation.

The Center Coordinator is the operational backbone of a Big Brainbox center. While the Center Director owns enrollment conversion and community relationships, you own everything that keeps the center running — front desk, lead follow-up, facilities, administrative support, and day-to-day operations. You are the first face families see and the person who ensures nothing falls through the cracks.

This role is built with intention: high performers who master center operations are first in line when Center Director openings arise. This is a growth track, not a support job.

• Own center hours alongside the Center Director
• Greet and check in students and families; create a warm, professional first impression
• Manage student sign-in/sign-out and daily attendance
• Answer inbound inquiries via phone, email, and walk-in
• Support enrollment conversations and schedule tours when Center Director is unavailable
• Respond to all marketing-generated leads within the same business day
• Execute follow-up sequences via phone, email, and text using CRM and provided scripts
• Book and confirm enrollment tours for the Center Director
• Maintain accurate lead status and next-step notes in CRM after every touchpoint
• Hand off qualified, tour-ready families to the Center Director for closing

• Maintain daily operations checklists and opening/closing procedures
• Manage supply ordering — classroom materials, office supplies, bathroom consumables, and cleaning products
• Coordinate vendor relationships for repairs, maintenance, and facility needs
• Ensure the center is clean, organized, and operationally ready every day
• Track and elevate facility issues; own resolution timelines

• Maintain employee records in ADP
• Assist with employee onboarding documentation and new hire setup
• Support employee scheduling and timecard accuracy
• Maintain compliance documentation as directed by Center Director or corporate

• Serve as operational backup to the Center Director
• Manage center communications when CD is in meetings or off-site
• Keep CRM and enrollment records current and accurate at all times
• Handle classroom and student behavioral escalations as first point of contact — assess, de-escalate, and resolve before elevating to the Center Director
• Serve as the on-floor authority for student conduct, parent concerns, and instructional disruptions during active center hours

• Organized operator — you close loops, track details, and nothing falls through the cracks
• People-first — families trust you immediately; you make them feel heard and welcomed
• Responsive — you treat speed-to-lead as a competitive advantage, not a task
• Calm under pressure — you are the first line of response when something goes sideways in the center; you de-escalate before you elevate
• Problem-solver — when something breaks, you don't wait to be told what to do
• Growth-oriented — you're here to learn how to run a center, not just manage a desk

• 2+ years in front desk, office administration, center operations, or customer-facing coordination
• Experience with ADP or similar platform for employee records or scheduling preferred
• Comfortable managing CRM tools and follow-up workflows
• Strong written and verbal communication — phone, email, and in person
• Experience in education, childcare, fitness, or healthcare settings is a plus — not required

• $16–$20/hour based on experience
• Clear growth path:
  Center Coordinator → Center Director for high performers (12–18 month track)
• Supportive, mission-driven team environment
• Employee discounts through ADP

Big Brainbox is…