Administrative Clerk

Role Description

Under general supervision, you will perform a wide range of clerical duties, ensureaccuraterecordkeeping, and provide professional customer service to internal and external stakeholders. This position playsan important rolein supporting the smooth,accurate, and efficient delivery of Adult Probation Department services.

This position may focus on one or more areas of specialization, including pretrial justice, reentry and rehabilitation, or violence reduction, while contributing to broader system-wide outcomes.

Various Shifts:

7am-4pm
3pm-11pm
On-Call 11pm-7am

Examples of Important and Essential Duties

In accordance with Civil Service Commission Rule 109, duties include but are not limited to:

• Client & Public Engagement:Serve as the first point of contact for clients, families, survivors, community members, service providers, and the public, creating a welcoming, professional, and supportive environment that builds confidence in APD as a source of assistance, information, and connection to services.
• Front Desk & Division Support:Support daily front-desk and administrative operations for the Restorative and Prevention Division, including Pretrial, Reentry, and Violence Response programs; receive visitors,determine the nature and urgency of requests, and connect individuals with appropriate staff, programs, or resources.
• Service Navigation & Linkage:Assist clients with navigating APD and community resources by providing information about CASC/SFAPD housing, benefits, employment, behavioral health, reentry, and other stabilization services.
• Client Intake & Administrative Support:Assist with client check-in, intake, appointments, forms, service requests, and other administrative processes while ensuring information is accurately documented and appropriately routed for follow-up.
• Records & Information Management:Maintain, organize, code, index, retrieve, and update client, program, and administrative records using established departmental systems and confidentiality requirements.
• Quality Control:Review forms, referrals, records, and other documents for completeness, accuracy, and compliance with established procedures;identify missing information and coordinate appropriate correction or follow-up.
• Communication & Coordination:Respond to inquiries from clients, the public, departmental staff, City agencies, courts, community-based organizations, and service providers and ensure requests are directed to the appropriate programor responsible staff member.
• Program & Event Support:Provide administrative and logistical support for Pretrial, Reentry, Violence Response, community engagement, client services, meetings, events, and other Restorative and Prevention Division activities.
• Data & Reporting:Enter,maintain, compile, and track program and service information used for operational monitoring, client follow-up, departmental reporting, and evaluation of service needs.
• Financial & Resource Processing:Receive, document, safeguard, and account for authorized payments, fees, program resources, or other materials in accordance with established departmental procedures.
• Office Operations:Process incoming and outgoing correspondence and mail;maintain forms, supplies, resource materials, and service information;operate standard office equipment and systems; and support efficient daily operations.
• Supportive Client Service:Recognize that individuals contacting APD may be experiencing significant challenges or immediate needs and provide responsive, respectful, trauma-informedassistancewhilemaintainingprofessional boundaries, confidentiality, safety, and departmental procedures.
• Anyadditionalassignments as needed

Knowledge, Skills, and Abilities

• Customer Service:Ability to provide welcoming, respectful, and…