Front Desk Coordinator San Francisco, CA | Robert Half

Front Desk Coordinator

We are looking for a Front Desk Coordinator to support daily reception and client-facing operations for a non-profit organization. This contract position is ideal for someone who brings warmth and strong organizational skills to a busy office environment. The person in this role will serve as the first point of contact for visitors, callers, and partner communications while helping maintain an efficient and welcoming front desk experience.

Responsibilities:

• Welcome visitors, clients, and partners with a courteous and attentive approach, ensuring they are guided to the appropriate staff member or service area.
• Manage incoming phone calls on a multi-line system, direct inquiries efficiently, and take detailed messages when staff are unavailable.
• Receive and sort electronic and paper correspondence, then route information promptly to the correct team or department.
• Provide accurate general information about organizational programs and services, and connect more complex questions to the appropriate personnel.
• Maintain a clean, organized, and safe reception space, including public lobby areas, desk stations, and children's spaces.
• Track visitor flow, issue guest passes when needed, and help monitor public areas to support a secure office environment.
• Support office safety procedures by communicating and assisting during evacuation activities when required.
• Keep daily staff availability records current to help coordinate visitor and client interactions effectively.
• Enter client-related information into agency databases, assist eligible clients with resource distribution such as diapers, and work across multiple software platforms as needed.
• Attend department meetings and carry out additional front desk or administrative tasks that support ongoing operations.