FAST Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills.

This role is classified as non-exempt.

Location:

San Fran, CA (Must be able to support multiple accounts in various cities, like San Fran, Oakland, and Walnut Creek)
Pay: 21-24hr

Schedule:

Monday-Friday (Must be flexible with different schedules as we are supporting multiple different clients. can be 7-4, 8-5, 9-6, 10-7)

Shift: Coverage Area:
San Francisco (primary);
Walnut Creek, Oakland ROLES & RESPONSIBILITIES:

Mail Services include entering, sorting, and distributing mail and accountable packages per schedule

Copy Services includes accurately producing copy, print, and scan projects per written instructions

Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed

Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations 7am - 7pmKNOWLEDGE, SKILLS & ATTRIBUTES:

Strong customer service mindset with a professional and client-focused demeanor.

Ability to multitask and manage multiple workplace service functions simultaneously.

Strong attention to detail and commitment to service accuracy and quality.

Basic knowledge of office operations, mail handling, and workplace support services.

Strong communication and interpersonal skills.

Ability to work in a fast-paced, changing environment with shifting priorities.

Ability to follow written and verbal instructions accurately.

Team-oriented with a collaborative and supportive approach.

Professional demeanor with strong reliability and accountability.

Basic familiarity with office equipment such as printers, copiers, and mail systems.

QUALIFICATIONS:

Education:

High school diploma or equivalent required.

Experience:

1+ year of experience in customer service, hospitality, workplace services,…