Mailroom Coordinator

Position: Mailroom Coordinator 2
Job Title:

Mailroom Coordinator 2

Job Description

The Mailroom Coordinator 2 oversees all aspects of mail and package services within the facility, ensuring that incoming and outgoing mail is processed accurately, efficiently, and on time. This role combines hands-on mailroom operations with administrative and facilities support, requiring strong organization, attention to detail, and professional communication skills. The position is fully onsite, Monday through Friday, and plays a key role in supporting employees, vendors, and overall site operations.

Responsibilities

+ Sort, date-stamp, and deliver incoming mail from various sources, including carriers such as UPS and internal guard posts.

+ Manage package deliveries from multiple carriers, including Fed Ex, UPS, USPS, DHL, and Amazon, ensuring all items are accurately logged in manifest and tracking systems.

+ Process outgoing packages for UPS, USPS, and Fed Ex shipments, following proper documentation and shipping procedures.

+ Assist employees with mail and shipping requests, providing clear guidance and customer-focused support.

+ Manage tickets and requests in internal systems, ensuring timely updates and resolution of mailroom and facilities-related issues.

+ Deliver shipments and packages to their final destination within the facility, maintaining accuracy and accountability.

+ Administer shipper user accounts, including setup, updates, and access management for shipping systems.

+ Assist with shipping documentation and collection, ensuring all required forms and records are complete and properly filed.

+ Maintain and audit mailroom and related spaces to ensure they are organized, secure, and compliant with facility standards.

+ Provide backup key access services as required, following established security and access control procedures.

+ Escort vendors within the facility when needed, ensuring adherence to site policies and procedures.

+ Provide back-up facilities support, assisting with general office and building services as directed.

+ Manage customer work orders within a work order system, tracking progress and ensuring completion according to service standards.

+ Perform repetitive physical activities such as bending, crouching, kneeling, reaching, twisting, sitting, standing, and walking throughout the workday.

+ Climb ladders up to 30 feet and walk the facility regularly to complete mail, package, and facilities-related tasks.

+ Lift parts, tools, and packages averaging 20 pounds and occasionally up to 49 pounds, using proper safety techniques.

+ Operate with dexterity in eye/hand coordination and manual tasks, including picking, pinching, holding, grasping, and repetitive wrist motion.

Essential Skills

+ At least two years of experience in corporate mailroom operations, handling both mail and packages in a professional environment.

+ Hands-on experience with UPS, Federal Express (Fed Ex), and other courier services for incoming and outgoing shipments.

+ Proficiency in Microsoft Excel and Word, with confident use of internet-based tools and systems.

+ Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced setting.

+ High attention to detail to ensure accurate package logging, mail sorting, and documentation.

+ Physical ability to lift packages and materials and walk throughout the facility for extended periods.

+ Basic computer skills for email communication, data entry, and manifest logging in shipping or tracking systems.

+ Professional communication skills for interacting with employees, vendors, and service providers in person and via email.

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Experience with mailroom activities such as sorting, clerical tasks, data entry, filing, and scanning.

+ Customer service mindset, with the ability to respond promptly and courteously to internal requests.

+ Working knowledge of Microsoft Office applications used in daily mailroom and administrative operations.

Additional

Skills & Qualifications

+ Previous experience in mail services or logistics coordination, supporting complex shipping and receiving operations.

+ Familiarity with package tracking systems and a range of courier services beyond the major carriers.

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Experience with office support services and administrative tasks, including documentation, filing, and general office operations.

+ Knowledge of office equipment maintenance and supply management, ensuring mailroom and office areas are well stocked and functioning.

+ Ability to work accurately in environments…