Service Advisor M-F

International Sport Motors
Location: San Francisco, CA
Schedule: Monday-Friday, 7:30 AM-5:00 PM
Pay Rate: $30-$40/hour
Pay Type: Base hourly pay plus commission/bonus
Earning Potential: Approximately $90,000-$120,000+ annually

International Sport Motors is seeking an Automotive Service Advisor for its established collision and mechanical repair facility in San Francisco, CA. This customer-facing role focuses on mechanical repair customers, including estimate presentation, repair communication, follow-up, scheduling, and retention. Base pay is $30-$40 per hour with commission/bonus opportunities based on monthly sales or gross profit. The shop offers a Monday-Friday schedule with no weekends, 100% employer-paid medical insurance, and a family-owned environment backed by nearly 50 years of success.

• Manage the customer experience from vehicle check-in through completed repair and vehicle delivery.
• Prepare, review, and present mechanical repair and maintenance estimates.
• Explain technician findings, vehicle inspection results, and recommended repairs clearly to customers.
• Maintain consistent customer communication throughout the repair process and follow up on estimates and previously declined services.
• Proactively schedule future maintenance and recommended repairs to support customer retention and repeat business.
• Coordinate with technicians to maintain an organized workflow and ensure repair recommendations are properly estimated and presented.
• Manage mechanical inspection opportunities generated through the collision department and convert incoming phone and online leads into appointments.
• Maintain accurate customer and repair-order documentation while working toward established processes, KPIs, and performance goals.

• Previous 3-5 years of automotive Service Advisor experience preferred.
• Previous collision/mechanical experience preferred.
• Strong customer service and communication skills with the ability to explain repair and maintenance recommendations clearly.
• Comfortable presenting and selling legitimate automotive repair and maintenance recommendations.
• Basic understanding of automotive repair and maintenance.
• Strong organizational skills, attention to detail, and consistent follow-through while managing multiple customers and repair orders.
• Comfortable using shop-management software and other computer-based systems.
• Ability to work collaboratively with technicians and management.

• Base pay of $30-$40 per hour.
• Commission/bonus opportunities based on monthly sales or gross profit.
• Target total compensation of approximately $90,000-$120,000+ annually.
• Monday-Friday schedule, 7:30 AM-5:00 PM.
• No weekends.
• 100% employer-paid medical insurance.
• 401(k) with company match after one year.
• Paid holidays.
• Paid sick time.
• Paid time off (PTO).
• ASE reimbursement and continued training.
• Long-term opportunity within an established San Francisco automotive business.

International Sport Motors is a family-owned automotive business with nearly 50 years of success in San Francisco. The shop offers a comfortable, well-ventilated work environment and an established customer base with an opportunity to help grow the mechanical department. Experienced technicians provide technical support, allowing the Service Advisor to focus heavily on customer communication, estimate presentation, follow-up, scheduling, and retention.

Some positions may require a valid driver's license, motor vehicle record review, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants with criminal histories will be considered in a manner consistent with the California Fair Chance Act.

Applicants do not need to disclose criminal history or participate in a background check before a conditional offer, except where an applicable legal exception permits otherwise.