PostHog: Technical Buyer Success Supervisor

Post Hog:
Technical Buyer Success Supervisor

We’re delivery
each product that firms want to run their enterprise from their first day, to the day they IPO, and past. The working system for folk who construct software program.

• Post Hog AI
  , an AI-powered analyst that solutions product questions, helps customers discover helpful session recordings, and writes customized SQL queries.

Subsequent on the roadmap are CRM, messaging, income analytics, and assist merchandise. Once we say each product that firms have to run their enterprise, we actually imply it!

• Product-led
  . Greater than 100,000 firms have put in Post Hog, principally pushed by word-of-mouth. We’ve got intensely robust product-market match.
• Default alive
  . Income is rising 10% MoM on common, and we’re very environment friendly. We increase cash to push ambition and develop quicker, to not preserve the lights on.
• Properly-funded
  . We have raised greater than $100m from a number of the world’s primebuyers . We’re arrange for a protracted, formidable journey.

We’re targeted on constructing an superior product for finish customers, hiring distinctive teammates, delivery quick, and
being as bizarre as potential
.

• Transparency
  :
  Everybody can examine our roadmap, how we pay (and even let go of) individuals, our technique, and the way we work, in our
  public firm handbook
  . Internally, we share income, notes and slides from board conferences, and fundraising plans, so everybody has the context they should make good choices.
• Autonomy
  :
  We don’t inform anybody what to do. Everybody chooses what to work on next based on what is going to have the largest impact on our clients, and what they discover fascinating and motivating to work on.
  Engineers lead product groups and
  make product choices
  . Groups are versatile and straightforward to vary when wanted.
• Delivery quick
  :
  Why not now? We need to construct a number of merchandise; we will not try this delivery at a traditional tempo. We have constructed the corporate round small groups – autonomous, highly-efficient teams of
  cracked engineers who can outship a lot bigger firms as a result of they own their merchandise end-to-end.
• Time for constructing:Nothing will get shipped in a gathering. We’re a natively distant firm. We default to async communication – PRs >
  Points >
  Slack. Tuesdays and Thursdays are
  meeting-free days
  , and we prioritize heads down constructing time over good coordination. This would be the best job you’ve got ever had.
• Ambition
  :
  We need to resolve huge issues. We strongly consider that aiming for the very best upside, and generally lacking, is healthier than by no means making an attempt. We’re optimistic about what’s potential and our skill to get there.
• Being bizarre
  :
  Bizarre means redesigning an already world-class web site for the fifth time. It means delivery actually each product that pertains to buyer knowledge. It means constructing an
  objectively pointless developer toy with doubtful shareholder worth. Doing bizarre stuff is a aggressive benefit. And it is enjoyable.

A customer-obsessed individual to care for a lot of our bigger clients. You’ll interact with them repeatedly to make sure their continued retention and progress.

You will must be extremely useful, technical sufficient to assist our clients, and resolve actual issues with out asking a gross sales engineer for assist.

No going away and asking an professional by default. You’ll be the professional!

You’re nice at constructing relationships with clients, understanding their priorities, and making certain they’re arrange for achievement each as we speak and in the long run.

You’ll be the face of Post Hog for anyplace from 30-60 paying clients within the $10k-$100k ARR vary.

A few of these clients can have come by way of our gross sales course of and be well-known to us, whereas others can have self-served and by no means talked to us earlier than!

It’ll be your accountability to make sure that each varieties of clients stick with us. This implies doing issues like:

Constructing relationships with the customers, in order that who the important thing individuals in every firm are.

This…