Chief of Staff - Ops & Special Projects; West Coast

Chief of Staff – Ops & Special Projects (West Coast)

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At Growth

X, we’ve redefined what AI‑powered growth means for modern marketing teams. Since launching in 2024, we’ve grown from concept to eight‑figure annual revenue. To date, we’ve raised a $12M Series A led by Madrona Venture Group and partner with 50+ companies ranging from high‑growth startups to industry leaders like Surge AI, Loveable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Homebase. We’ve built something different—what we call service‑as‑software.

Instead of handing you tools and leaving you to figure them out, we deliver complete outcomes. Our platform combines sophisticated AI workflows with expert human oversight to create, distribute, and optimize content that drives real business results. Our philosophy is simple: AI should serve experts, not replace them. We’re not just building software. We’re building the growth infrastructure that marketing teams wish they’d always had.

We’re looking for an all‑star to serve as an operational extension of our CEO—someone who can turn ideas into motion, unblock critical initiatives, and drive impact across the company. This is not a passive support role. You’ll dive head‑first into the most important, time‑sensitive projects across Services, GTM, EPD (Engineering / Product / Design), and Ops, often where there’s no playbook yet. You’ll be part of the CEO’s Special Projects engine—building structure, momentum, and cross‑functional alignment around the company’s most important initiatives.

If you thrive on solving ambiguous problems, wearing multiple hats, and making things happen, this role is for you.

West Coast with a preference for San Francisco.

• Partner directly with the CEO to scope, plan, and execute special projects that span all teams (e.g., strategic partnerships, fundraising prep, new product launches, org design, major operational rollouts).
• Unblock the CEO by proactively managing follow‑ups, coordinating stakeholders, and translating high‑level goals into clear execution plans.
• Act as a connector across leadership, operations, finance, product, and client‑facing teams—ensuring initiatives move forward without bottlenecks.
• Build structure where there is none: design processes, dashboards, and documentation that create leverage for the CEO and executive team.
• Own executive deliverables: prepare memos, decks, and investor updates; manage strategic calendars and off‑sites.
• Step into operational gaps as needed—project manage, model, analyze, or negotiate—to keep momentum high.
• Track company‑level priorities and ensure accountability across teams.

• A Swiss army knife operator—adaptable, curious, and quick to learn new domains across EPD, Services, GTM, and Ops.
• Exceptionally resourceful: you find answers, people, and paths forward even with limited information.
• Proactive and fast‑moving: you see around corners and act before asked.
• Great writer and communicator—crisp, clear, and confident.
• AI‑first instinct: you naturally default to using AI to accelerate work—from research and analysis to drafting, decision‑support, and building internal leverage.
• Highly organized with excellent judgment—you know what’s worth the CEO’s time.
• Comfortable working directly with executives and influencing without authority.
• Able to thrive in an ambiguous, high‑growth environment.

• 2–4+ years of experience in a high‑performance, cross‑functional environment (e.g., consulting, VC/PE, startup early hire, Chief of Staff).
• Proven track record of owning complex projects end‑to‑end.
• Strong analytical and business acumen; comfortable with data and AI.
• Power user of AI tools.
• Bonus: experience in SaaS, AI, or growth‑stage startups.

Due to the volume of applicants we expect for this role, we require all candidates to submit two videos to be considered.

Walk us through the most impactful project you’ve led to date. It can be from any stage of your career— a…