Customer Success Manager

Customer Success at Tread
Tread is launching a new Growth team to build long-term, high-impact partnerships with our customers. As an early member of this team, you’ll have the unique opportunity to shape our customer growth and engagement strategy
. You will work across Product, Marketing, Sales, and Customer Operations to leverage a combination of hustle, grit, creativity and modern AI tooling to deliver customer outcomes. This role is perfect for someone who wants to operate at the intersection of high-growth strategy, cutting-edge tech, and real-world problem-solving. We grow through trusted partnership with our customers. Our Customer Success team will be analytical, strategic, and ready to manage high-impact relationships.

If you love working hands-on and navigating both challenges and opportunities for growth, this role is for you!
Your Impact:

• Strategic Impact
  :
  Identify and act on growth opportunities while maintaining strong customer partnerships

• Create & Refine Processes
  :
  Build and refine processes, tools, and strategies to manage customer relationships at scale 📈

• Be the Customer Advocate
  :
  You’ll be the voice of the customer, feeding insights directly into our product strategy and go-to-market plans.

• Drive Key Functions
  :
  Lead onboarding, implementation, and ongoing customer success efforts.

• Cross-Functional Collaboration
  :
  Work seamlessly across Product, Sales, and Marketing to ensure a cohesive customer journey

• Excitement to work in person, in office, in San Francisco

• Demonstrated ability as a doer, tinkerer, and experimenter
  , especially with new technologies and communication mediums

• 2+ years of experience thriving in high-paced, dynamic environments such as investment banking or startup experience is a plus

• A desire to merge new worlds of GenAI, LLMs, and agents, with old world construction and logistics industries (no prior experience required)

• A willingness to experiment with new technologies, eager to figure things out and use them to create engaging content and connect with customers in innovative ways

• A knack for problem-solving and navigating ambiguity

• Stellar project management skills
  : you can juggle customer relationships while keeping internal teams aligned

• A customer-first mindset: you turn challenges into opportunities and thrive on finding solutions

• Work closely with a leadership team (VP Sales, CEO) to build out playbooks and capitalize on an archaic greenfield

• Massive, underserved market with urgent operational pain.

• Real product pull and measurable customer ROI.

• High ownership and direct influence on how we scale.

• Fast growth + career acceleration in a small, elite team.