Assistant General Manager

Hours: Minimum of 40 hours per week; schedule to align with restaurant service hours

Location: On-site at San Francisco, CA restaurant; off-site for meetings and events as needed

Old Skool Cafe is a faith-based, violence prevention program, providing marketable employment skills in the restaurant industry to at-risk, formerly incarcerated and foster care youth aged 16-22.Old Skool Cafe offers more than just employment; we provide the supportive environment needed to help our youth maintain their employment and be successful in all areas of life.

We seek team members who align with our core Christian faith values of dignity, excellence, accountability, and compassion.

Staff are expected to create an inclusive, respectful environment where all youth feel safe and valued.

The Assistant General Manager (AGM) is a pivotal leadership role at Old Skool Cafe, serving as the right hand to the General Manager.

This role carries direct ownership of Front of House (FoH) execution, event revenue, and day-to-day leadership of both the service team and youth workforce.

The AGM bridges the gap between high-level hospitality management and mission-driven mentorship. We achieve our mission by leading with grace, accountability, and a deep belief in the dignity and potential of every person.

This role does not require adherence to a specific faith, but does require comfort working within a faith-based organization and modeling value-driven leadership.

While your focus shifts throughout the week between event sales, floor operations, and youth coaching, you maintain full accountability for all three.

You ensure that every guest experience, from an intimate dinner to a high-profile buyout, is seamless, professional, and soulful.

• Floor Management: Lead daily service shifts, ensuring the dining room operates with precision, warmth, and adherence to Old Skool's hospitality standards. Maintain high standards of service and provide immediate, professional resolution for guest issues
• Staff Supervision: Assist the GM in scheduling and training FoH staff. Ensure all team members, including both adult and youth staff, adhere to service protocols, safety standards, and the Old Skool brand identity
• Operational Excellence: Oversee opening and closing procedures, cash handling, and POS management. Ensure the dining room, bar, and event spaces meet aesthetic and functional standards at all times
• Manager on Duty Authority: Serve as the primary decision-maker during assigned shifts, including guest recovery, staffing adjustments, and service pacing. Escalate youth crises or safety concerns to the Program Manager; while maintaining your role as a present, supportive adult in the moment
• Administrative Support: Assist with inventory management, labor cost tracking, and operational reporting to support the financial health of the organization
• Revenue Generation: Proactively market the venue for private dining, buyouts, and offsite catering to achieve quarterly and annual event revenue established with the General Manager
• Sales Lifecycle: Own the full pipeline from initial inquiry to booking; respond to all inquiries within 24 business hours
• Logistics & Execution: Lead the Run of Show for all events, coordinating with the Chef on menus, aligning with the General Manager on service impacts, and managing technical requirements. Execute with ≥ 4.5/5 average client satisfaction rating
• Entertainment Curation: Source, book, and manage musical talent and performers that align with the 1940s jazz-inspired supper club identity and community values of Old Skool Cafe. Secure entertainment for ≥95% of eligible service nights; coordinate entertainment budgets and talent agreements with General Manager approval

• Meet or exceed annual event revenue budget
• Maintain ≥ 50% conversion rate from qualified leads to booked events
• Secure ≥ 5 repeat event clients annually
• Entertainment programming drives measurable increase in weekend guest counts

• Hands-On
  
  Coaching:
  
  Work side-by-side with youth participants on the floor. You are not just…