Sales Compensation Manager San Francisco, CA

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including Culture Amp, Hoot Suite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and Pager Duty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025
, Top Places to Work by USA Today 2025
, Y Combinator's list of Top Companies in 2023
, #4 on Fortune’s Best Workplaces in the Bay Area™,
Inc. Magazine's 2022 Best Workplaces list
, and Forbes Best Startup Employers 2022 List
.

We're looking for a strategic Sales Compensation Manager to own the design, implementation, and optimization of our global sales compensation programs. This role will be instrumental in driving sales performance, ensuring plan accuracy, and partnering cross-functionally to align compensation with business objectives.

• Own end-to-end sales compensation: Lead the full lifecycle of sales compensation plans—from design and implementation to administration, calculation, and continuous optimization.

• Strategic business partner: Collaborate closely with Sales Leadership, Finance, Revenue Operations, HR, and Legal to ensure compensation programs align with company strategy and drive desired behaviors.

• System administration: Manage and optimize compensation platforms (Captivate
  
  IQ preferred) to automate calculations, improve reporting, and enhance user experience.

• Monthly/quarterly processing: Ensure accurate and timely calculation and distribution of commissions, quota attainment, and incentive payouts.

• Plan design and governance: Design compensation structures that motivate the right behaviors, support go-to-market strategy, and scale with business growth.

• Analytics and insights: Build dashboards, reports, and analyses to provide visibility into compensation cost, plan effectiveness, and sales performance trends.

• Policy and compliance: Establish and maintain governance frameworks, documentation, and controls to ensure compliance with SOX and internal policies.

• Partner compensation: Design and administer partner/channel commission structures and payments.

• Stakeholder communication: Serve as the go-to resource for sales teams on all compensation-related questions; drive clear, proactive communication during plan rollouts and updates.

• 5+ years of experience in sales compensation, revenue operations, or finance, preferably in a B2B SaaS or high-growth tech environment.

• End-to-end ownership: Proven experience managing the full compensation lifecycle—plan design, execution, administration, payouts, and reporting.

• Strategic mindset: You've been a trusted advisor to sales and finance leadership, contributing to compensation strategy and go-to-market planning.

• Systems expertise:
  
  Experience with Captivate
  
  IQ (highly preferred) or similar compensation tools (Xactly, Varicent, Spiff). Comfortable working with CRM (Salesforce), finance ERP systems (Pigment, Planful, Adaptive), and BI tools (Omni, Looker, Tableau).

• Analytical rigor: Advanced Excel/Google Sheets skills; able to model complex compensation scenarios, analyze data, and identify trends.

• Cross-functional collaboration: Demonstrated ability to work effectively with Sales, Finance, Accounting, Payroll, Legal, and HR teams.

• Detail-oriented and accountable: You own accuracy and results—the buck stops with you. You proactively identify and resolve discrepancies.

• Comfortable with ambiguity: Thrives in a fast-paced, evolving environment; able to build processes from scratch and work…