AIOC Process Development & Impact Coordinator - AIOC - SFO

AIOC Process Development & Impact Coordinator - AIOC - SFO (1824)

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San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, has a workforce of approximately 1,900 City employees and is committed to being a diverse, equitable, and inclusive employer.

SFO is more than an airport — we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in environmental sustainability, equity, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.

Our mission is to deliver an airport experience where people and our planet come first.

APPOINTMENT TYPE
:
Temporary Exempt (TEX), Category 18:
This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment and position are listed below:

• Application Opening:
  Monday September 15, 2025.
• Final date to receive applications:
  Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, September 26, 2025.
• Compensation: $141,050 to $171,470 Annually
• Work Schedule:
  
  Full-time, 40 hours per week. Shift times may vary and employees must be able to work day, swing or night shifts as needed, which may include weekends and holidays.
• Work Location:
  
  San Francisco International Airport – Airport Integrated Operations Center.

The Airport Integrated Operations Center (AIOC) will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators;

it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

Under direction from the Operations Planning Team Leader, the AIOC Process Development & Impact Coordinator will lead the development of the AIOC’s operational framework through process development, while also serving as the central resource for monitoring and mitigating operational impacts. The AIOC Process Development & Impact Coordinator will design, document, and implement standard operating procedures, workflows, and best practices; assess current practices to identify improvement opportunities;

and integrate innovative solutions that improve efficiency, strengthen communication, and enhance operational readiness.

The AIOC Process Development & Impact Coordinator will also maintain awareness of all projects, major events, and activities that may impact airport operations, working proactively with internal and external stakeholders to evaluate potential impacts and develop mitigation strategies. This includes tracking and analyzing performance metrics, overseeing the development of training materials and technical documentation, and ensuring that process improvements are consistently applied across all shifts.

This role bridges the functions of process improvement and impact forecasting to ensure both operational continuity and long-term efficiency gains for the AIOC.

Essential functions and duties include:

• Lead the design, documentation, and maintenance of standardized operating procedures (SOPs), workflows, and process maps for AIOC operations.
• Conduct gap analyses and workflow assessments to identify inefficiencies, redundancies, and improvement opportunities.
• Partner with…