Clinic Operations Manager

Saelo is a Korean-inspired, design-forward preventative skin clinic building toward multi-location growth in San Francisco. We are hiring a hands-on Clinic Operations Manager to stabilize and scale the behind-the-scenes systems that protect revenue, provider schedules, inventory, compliance, and client experience — so founders and clinicians can focus on care and growth.

You will own both day-to-day execution across all Saelo locations and the systems that support them — from managing pallet deliveries and inventory drop-offs to building scalable workflows and operational infrastructure across the business.

We are looking for strong judgment, operational precision, and someone who can reduce founder dependency over time.

What You’ll Own

• Protect provider calendars and manage client escalations
• Own inventory across clinics and storage (no stockouts, no chaos)
• Execute pallet deliveries, restocks, and supply transfers
• Ensure daily clinic readiness and operational stability
• Troubleshoot IT and clinic tech (Boulevard, iPads, WiFi, POS)
• Coordinate vendors, repairs, and facility needs
• Build scalable SOPs, onboarding documentation, and internal systems
• Support hiring logistics and training coordination
• Systematize virtual assistant usage and implement automation to reduce manual work
• Support new location launches and cross-location operational consistency

Requirements

• 3+ years in operations, clinic, hospitality, or startup environments
• Strong spreadsheet skills and systems thinking
• High judgment and calm problem-solving
• Comfortable lifting 25–30 lb boxes
• Ability to travel between SF locations
• Excited to grow into a larger operations leadership role

This role is designed to grow. As Saelo expands across San Francisco, you will help launch new locations, build scalable systems from the ground up, and influence operational strategy across the business. We are a growing brand with new partnerships, events, and collaborations planned as we scale, and this role will be closely involved in operationalizing those initiatives.

If you’re genuinely interested in Korean beauty, preventative skincare, and the mechanics behind how a modern clinic runs — and you enjoy both structured systems and the real-world nuances of building something from the ground up — this role will feel dynamic, high-impact, and long-term.