People Service Intake and Transformation Lead; M&A

Overview

The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel supported and have the resources they need during the most important moments so they can do the best work of their careers. This People Service Intake and Transformation Lead plays a pivotal role on the People Services & Delivery (PSD) team.

This position combines core functions of service delivery, governance, and continuous improvement with strategic transformation and integration initiatives. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, navigates ambiguity, and can seamlessly shift between sustaining daily operations and driving high-impact, project-based work. This person does not need to have the “correct” answer to everything but, rather, should quickly drive the conversation toward a productive, programmatic solution.

We’re looking for a hands-on, forward-thinking leader who isn’t afraid to roll up their sleeves and dig into the details to get the job done. The ideal candidate is highly adaptable, able to manage shifting priorities and operate effectively in a fast-paced, ambiguous, high-stakes environment.

• Strategic Transformation & Integration:
  Play a crucial role in people-related transformation projects, including Mergers & Acquisitions (M&A). This includes evaluating the HR landscape, conducting due diligence, defining people strategies that align with business objectives, developing workforce plans, and leading change and integration processes
• Overall People Lead for M&A:
  Responsible for directing all people-related work streams throughout the integration lifecycle. The position requires developing and managing detailed project plans that include communications, change management, timelines, and critical milestones
• Cross-Functional Collaboration:
  
  Partner closely with a wide range of stakeholders, including leaders across People@, cross-functional teams, business sponsors, and external partners. You will build trust, manage communication channels effectively, and ensure alignment across all organizational levels to achieve shared goals
• Continuous Improvement & AI Adoption:
  Innovate and seek out opportunities to leverage AI and automation. Reduce manual work, improve consistency, accelerate resolution times, and enhance the overall employee experience, while maintaining governance and data privacy standards
• Travel: 25% domestic/international travel anticipated

• 12+ years of experience in program management, business transformation, or operations leadership roles
• Experience leading multiple global projects from initiation to completion, adept at maintaining complex project plans, managing cross-functional dependencies, and ensuring accountability to meet fast-paced deadlines
• Demonstrated ability to lead people-focused service delivery teams, developing efficient processes, systems, and programs that prioritize care, empathy, and employee experience
• Experience establishing, building, and managing working relationships with both internal and external teams, including leadership levels – with proven ability to lead without authority
• Experience leveraging project, relationship, and risk management methodologies/strategies, with demonstrated critical thinking and thought leadership
• Track record of critical thinking, complex problem solving, challenging the status quo, and developing efficient workflows/engagement models
• Strong communication and interpersonal skills, influential to stakeholders and cross-functional teams

• Bachelor's degree in Business, or equivalent experience
• Experience working with or supporting a global customer/user base
• Solutions driven, outside of the box thinker, with the ability to take full ownership of enhancing M&A People programs and end to end People operations
• Knowledge of HR best practices, legislative, and regulatory constraints
• Knowledge and understanding of the tech / software industry business models and core…