Order Management San Francisco, CA

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a growing group of researchers, engineers, policy experts, and business leaders building beneficial AI systems.

We’re seeking an experienced Order Management professional to join our Revenue Accounting Team. In this role, you’ll spearhead the development and scaling of order management processes and solve complex cross-functional challenges, collaborating across the organization to drive financial infrastructure improvements.

• Drive order management and billing operations, ensuring accuracy, completeness, and timeliness
• Independently resolve complex billing scenarios, including contract modifications, usage disputes, and non-standard pricing structures
• Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing guidance on billing and order management implications
• Support monthly accounting close activities, including contract review, usage validation, invoice verification, journal entries, and analytics
• Develop and track operational metrics to support strategic decision-making
• Support global business operations and international customer requirements

• Collaborate with Revenue Accounting, Technical Revenue Accounting, and AR & Collections
• Partner with cross-functional teams across the Quote-to-Cash ecosystem, including GTM, Legal, Tax, Billing Engineering, and Finance Systems

• Identify and implement process improvements to enhance efficiency, scalability, and customer experience
• Partner with vendors to optimize billing systems, evaluate new features, and implement solutions
• Own the end-to-end RFP process and implementation of new systems in the order management domain

• Establish and maintain robust controls and segregation of duties within order management and billing operations
• Support audit requirements by preparing documentation and addressing inquiries
• Develop and maintain documentation for team processes and procedures

• Bachelor's degree in Accounting, Finance, or related field
• 7+ years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies, including 5+ years in a reviewer role
• Working knowledge of ASC 606 revenue recognition principles
• Expert understanding of Quote-to-Cash processes for SaaS, covering both subscription and consumption-based business models across B2B and B2C products
• Extensive experience with contracting systems, billing platforms, payment processors, and ERP systems (e.g., Salesforce, Stripe, Net Suite, Oracle, Workday Financial, Zuora)
• Proven track record leading large-scale strategic initiatives end-to-end
• Outstanding communication and interpersonal skills
• Demonstrated ability to build relationships with diverse stakeholders and influence without direct authority

• Exceptional organizational skills with meticulous attention to detail
• Proactive problem-solver who can identify opportunities for process optimization
• Adaptability to thrive in fast-paced, ambiguous environments
• Data-driven approach to business process development; SQL and database experience a plus
• Experience with third-party marketplace integrations (AWS, GCP, Azure)
• Proven ability to provide guidance, mentorship, and project leadership

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings (OTE) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

$190,000 - $230,000 USD

Education requirements: We require at least a Bachelor’s degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. Some roles may require more office time.

Visa sponsorship: We do sponsor visas, and will make reasonable efforts to assist with sponsorship if an offer is extended.

We encourage you to apply even if you do not meet every qualification. Not all strong candidates will meet every qualification. We value diverse perspectives and aim to include a range of experiences on our team.

We pursue high-impact AI research as a collaborative, cross-disciplinary team focused on steerable, trustworthy AI. We value communication skills and aim for outcomes that advance our long-term goals.