Associate Director of Product, Complex Care

Associate Director of Product, Complex Care Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare
, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best‑in‑class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the VP of Product, Care, you will lead the product strategy, roadmap, and execution for our Complex Care portfolio — which powers the delivery of high‑touch, longitudinal behavioral health care across employer and specialty care domains. In this role, you’ll lead a team of four Product Managers and partner cross‑functionally with leaders in Specialty Care Strategy, Clinical Operations, Provider Operations, Sales, and Design to create the systems, workflows, and experiences that make complex care scalable and measurable.

Please note that this is a hybrid role based in San Francisco
, with an expectation to be in office 2–3 days a week. Our office is located at 2 Embarcadero Ctr.

What you’ll do:

Own the Complex Care Product Portfolio

• Drive strategy and execution across Spring Works and Specialty Care, ensuring an integrated, scalable experience for members and care teams.
• Collaborate with cross‑functional leaders to define, measure, and continuously improve care delivery across diverse clinical populations.

Lead and Grow a High‑Performing Product Team

• Manage and mentor a team of Product Managers, fostering a culture of ownership, clarity, and accountability.
• Set a clear product roadmap, define success metrics, and ensure consistent delivery across teams and stakeholders.

Translate Care Models into Scalable Systems

• Build and evolve care delivery workflows, including referrals management, intake, scheduling, transitions, and outcomes tracking.
• Collaborate with engineering and design to productize manual workflows into reliable and scalable product capabilities.

Enable Growth Through Clinical and Operational Impact

• Partner with Specialty Care Strategy and Sales to bring differentiated offerings to market that expand access and improve outcomes.
• Drive alignment across operations and sales teams to ensure scalable adoption of care models.

What success looks like in this role:

• A clear, data‑informed vision and roadmap for Complex Care aligns cross‑functional teams across Spring Works and Specialty Care toward shared goals and measurable outcomes.
• Complex Care products are launched, adopted, and deliver tangible improvements in engagement, outcomes, and efficiency.
• Product‑driven infrastructure reduces operational friction and drives greater efficiency, coordination and satisfaction across clinical and operations teams.
• Clinical and operational teams report greater efficiency, improved coordination, stronger provider and member satisfaction, and overall stronger outcomes.
• KPIs across engagement, efficiency, provider satisfaction, and member outcomes are defined, tracked, and used to drive ongoing iteration through data and experimentation.
• Product Managers under your leadership grow in strategic ownership, autonomy, and…