Vice President Operations

Insurance start-up in San Francisco is currently looking for a Subject Matter Expert in Property and Casualty Lines of business to help build out their operational functionality to support the entire customer experience.

Post-Sale Customer Success experience. Someone with strong understanding of onboarding customers and renewal processes. Ongoing relationship management identity (someone with proven leadership in this area).

• Experience with client retention modeling and life-cycle management.
• Experience with building/scaling a model in a high growth environment.
• Experience with in an entrepreneurial environment (ability to "flex" across multiple tasks, positions, responsibilities, etc.)

• Post-Sale Customer Success experience.
• Individuals within a Retail Broker and/or Insurance Carrier environment will be strongly considered for this role.
• Strong understanding of onboarding customers and renewal processes.

• Proven leadership in ongoing relationship management.

• Experience with client retention modeling and life-cycle management.
• Experience with building/scaling a model in a high growth environment.
• Experience with start-ups.

• Base Salary will be equivalent with experience level. It could range from $150,000 to $300,000 depending upon experience.
• Equity opportunity exists with this role

We are committed to diversity and inclusivity.