Customer Success Manager - Interiors

Key Responsibilities

• Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.
• Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.
• Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.
• Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business.
• Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.
• Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.
• Track account performance, analyze client feedback, and share actionable insights with management.
• Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.
• Maintain up-to-date records of client interactions and progress through CRM systems.
• Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

• Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.
• Strong academic record throughout education.

• 6+ years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.
• Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).
• Experience working with corporate clients, global stakeholders, and channel partners is preferred.

• Deep understanding of account management, client servicing, and escalation management.
• Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.
• Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.

• Exceptional relationship-building and client-handling skills.
• Strong communication, negotiation, and conflict resolution abilities.
• Highly self-motivated, target-driven, and proactive in managing client needs.
• Flexible and adaptable to global time zones and fast-paced business environments.