Market Strategic Account Manager

Aon is looking for a Large Market Strategic Account Manager in San Francisco

We are seeking a strategic leader responsible for shaping overall account strategy and managing the day-to-day execution of Aon’s relationships with your individual book of business. In this role, you will deeply understand each client’s business, industry dynamics, and strategic objectives to ensure our solutions align with their goals. You will lead the client service team in delivering exceptional service, driving measurable client outcomes, and ensuring both the retention and growth of the client and the broader book of business.

You will serve as the primary connection between the client and Aon—promoting our value through thoughtful consultation, data-driven insights, strategic pricing, and effective reporting. By cultivating strong relationships with senior decision-makers and daily client contacts, you will proactively anticipate needs, guide renewal strategies, and ensure stewardship plans support long-term client success. Your leadership will ensure the team understands client priorities, delivers with precision, and supports profitable, value-based account management.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Develop and implement strategies to grow Aon’s large market segment, identify new opportunities and optimize existing client relationships across solution lines and geographies.
• Lead go-to-market initiatives and ensure alignment with Aon’s overall business objectives.
• Responsible for the overall strategy as well as day-to-day, account management of Aon's relationships within their individual book of business.
• Understand the client’s key business and strategic objectives and deliver upon agreed upon client service needs
• Drive the renewal process, assembling the appropriate team and resources within Aon to develop and implement the client-specific renewal strategy.
• Coordinate with Brokers in the development and delivery of renewal strategies.
• Facilitate critical relationships between clients, Aon and insurers.
• Ensure client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered.
• Lead stewardship planning and delivery.
• Ensure overall account profitability with a value-based approach for the scope of service and costs associated with the Client Promise Plan.
• Arrange Aon compensation for services, whether fee or commission-based, accordingly.
• Educate clients in risk management, risk transfer, market issues and relevant trends including appropriate data and analytics.
• Marshal appropriate Aon resources to support clients in unusual circumstances such as large claims, etc.
• Involve others across geographic (including international), functional and business unit boundaries to define interdependent responses to opportunities to grow the business.
• Manage input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections.

Skills and experience that will lead to success

• Must have a minimum of 15 years of appropriate risk insurance experience coupled with project and account management experience on large accounts.
• Organizational, interpersonal, and project management skills with an ability to multi-task and prioritize workload with attention to detail.
• Demonstrated track record in client retention, growth, and strategic account management.
• Strong collaboration skills with experience working across matrixed organizations.
• Must have an active Property & Casualty license.

Education:

Bachelor s degree preferred or equivalent years of industry experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self thermore, all colleagues enjoy two “Global Wellbeing Days” each year,…