Operations Coordinator

REPORTS TO:

SVP Festival & Venue Operations POSITION OVERVIEW

The Operations Coordinator supports operational excellence across all Another Planet venues and events. This role serves as a central point of coordination, communication, and continuity for the Operations department, balancing administrative support, on-site leadership, and cross-departmental collaboration.

• Foster operational continuity and consistency across all Another Planet venues.
• Host and coordinate weekly Operations Department and General Manager meetings to align procedures and priorities across venues.
• Serve as a trusted Operations representative, maintaining regular presence at APE HQ and on-site as needed.
• Act as a key point of contact for Operations-related inquiries, requests, and ongoing projects.

• Ensure Operations department goals, timelines, and expectations are clearly communicated and understood across departments.
• Translate operational needs and decisions into actionable information for internal stakeholders.
• Provide regular status updates on Operations initiatives and requests.

• Serve as the first point of contact for clients and internal team members regarding Operations-related needs or issues.
• Represent the Operations team professionally and positively, reinforcing Another Planet standards and culture across venues & festival sites.
• Schedule and organize departmental meetings, training, and internal events.

• Support the development and maintenance of digital systems, workflows, and internal processes across departments.
• Coordinate with teams on project management, resource management, procedures, and controls to improve communication and information flow as the company grows.
• Provide comprehensive administrative support to the Operations team.

• Act as Lead Operations Manager for shows and events at ancillary venues (approximately 800–1,500 capacity).
• Assist with on-site operations for city concerts and other non-venue ticketed events across Bay Area locations.
• Provide administrative support for city concerts and non-venue events, including vendor riders, contracting, payroll coordination, and related documentation.
• Create and maintain staff guides, emergency plans, and other operational documentation as needed.
• Liaise with Guest Services and Ushers to ensure exceptional guest experiences and adherence to Another Planet standards.

• Support basic data analysis and reporting related to operations, staffing, budgets, or event outcomes to help inform decision-making and improve efficiency.
• Identify trends, gaps, or opportunities within operational data and share insights with leadership as appropriate.

• Excellent interpersonal skills, highly organized
• Multitask in a busy, loud environment
• Ability to work long hours & weekends with various personality types
• Must be able to think and react quickly and creatively in unique situations requiring professionalism and composure
• Working knowledge of venue operations
• Must maintain professionalism, courtesy and discretion around touring artists
• Previous venue and house management experience
• Proficient in Microsoft Suite, Google Suite, Adobe Suite, Dropbox & Airtable
• (photoshop & illustrator preferred but not required)

This job description is a general overview of this position at this time.

However, the duties and responsibilities herein described will be changed from time to time as the company grows and takes on concerts & eventsat various venues and festivals. The person fulfilling this position should be flexible to accommodate the needs of the department and company.

• Vision Plan
• 401K
• Paid time off (PTO) sick and vacation days
• Life Insurance
• FSA (flexible spending account)
• Short-term disability
• Long-term disability
• Employee assistance programs
• Pet Insurance
• Work from home options
• Paid holidays provided by our policy
• Year-end Bonus

Another Planet Entertainment is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.