Associate Director, Account Management, Enterprise

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US $8 billion and backed by world‑leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Enterprise Business team at Airwallex is a high‑performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We’re passionate about delivering cutting‑edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. As a team, we value strategic thinking, prioritizing our customers, and a deep understanding of the unique challenges faced by multinational organizations.

The Associate Director, Account Management, Enterprise role is a key sales role at Airwallex as we continue to rapidly grow in North America. This role will work with our platform team on our most exciting clients through the API implementation, go‑live and post‑go‑live phases. You will work cross‑functionally, engaging with many teams across the Airwallex family including sales, product, engineering, marketing, finance and strategy.

Furthermore, you are a technology‑minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business. This role is based in San Francisco or New York City.

• Take a consultative approach with customers to ensure solutions provided suit their unique business needs
• Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
• Project manage complex customer projects across a number of technical and non‑technical domains
• Be proactive in identifying and solving client challenges
• Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
• Achieve and exceed sales target volumes and revenues, while keeping the customer’s needs top of mind
• Report weekly and monthly performance against KPIs, metrics and targets
• Ensure the best customer experience and on‑boarding process for new customer
• Work closely with customer and technical support teams to develop best practices around client engagement

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.