Program Manager, Revenue Strategy and Operations

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.

Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

The Program Manager will be a critical partner to Faire’s Revenue organization, driving the effectiveness of our processes, systems, and cross‑functional execution. This role works closely with Retailer Sales leaders, Strategy & Analytics, Revenue Systems, and Enablement to ensure we are prioritizing the highest value customers and enabling our teams to execute seamlessly.

As a program manager, you will:

• Translate business needs into clear requirements for Revenue Systems and other partners to execute against.
• Partner with Revenue Management to prioritize initiatives, with S&A to scope strategies, and with Enablement to drive consistent communication and adoption.
• Ensure individual contributors across Revenue have the tools, workflows, and support needed to operate efficiently and effectively.
• Build quarterly initiative roadmaps with long‑term goals in mind

• Provide Global Program Management Support for the Retailer Sales Functions at Faire

Ex:
Evaluate and drive towards impact by measuring adoption and conversion improvements associated with related programs and projects

• Drive the Mid Market Top of Funnel strategy
  : supporting the Book Build infrastructure and processes, centralizing the email & call strategy, partnering with Data science on scoring and scraping projects
  • Ex: creating enrichment workflows, optimizing systems and processes for different parts of the sales funnel based on team need
• Identify future process improvements and inefficiencies in both the systems and workflows to help reps more effectively do their jobs (i.e. are hands on with the customers, shadowing calls and workflows, are curious and have a bias for action)

Examples:
Run and interpret end of year timestudy, improve and maintain the Salesforce Homebase hub, create feedback loops, managing change

• Are a systems and process expert:
  Salesforce, Salesloft, Orum, Gong and understand how these tools can be best utilized by the team, continuing to improve upon them

Ex: test and drive adoption of the Unify outreach tool

• Prioritize and partner with Systems, S&A, Enablement, and Managers on the Quarterly initiative roadmap ensuring that all deliverables are met, key risks and dependencies are flagged, and communication is clear throughout the quarter

Ex:
Drive planning brainstorming sessions, cross‑functional alignment, rep testing groups

• 4+ years of relevant experience project or program management or working on a success/sales team
• You’re a strategic architect and have a product management mindset – you are able to think broadly about long‑term solutions to problems that improve the experience for all teams
• You’re a cross‑functional guru – you can communicate with teams across the organization (Sales, Success, S&A, Enablement, etc.) to understand stakeholder needs and translate them into solutions and are growing into communication with external stakeholders (Product, Marketing, Engineering, or Data Science)
• You’re a clear communicator — you are effective at making the complex simple - and in specific technical detail when needed to ensure we build through the detail
• You’re…