Practice Support Specialist

The Practice Support Specialist operates with a high level of autonomy, exercising good judgment, providing senior level administrative and practice support to the partner and clients. This role plays an essential part in the success of the partner’s practice and provides substantial business development support. In addition to handling core responsibilities essential to client service, workflow coordination, and operations, the Practice Support Specialist also manages complex client and matter maintenance and onboarding, tracks time-sensitive projects, and facilitates enhanced communication with high-profile clients and stakeholders.

This includes proactively managing the partner’s day-to-day schedule and operation, allowing the partner to focus on meeting client needs. The role also requires managing a busy calendar and travel schedule and fostering strong internal relationships across the firm. At all times, the individual represents the firm and the partner in a highly polished and professional manner.

This position requires a minimum of three days in the office.

• Serve as a primary support contact for clients and external parties, including responding to requests for audit letters and basic corporate documentation.
• Facilitate new business intake processes, including opening new clients, managing conflict checks, preparing and finalizing engagement letters.
• Work with pricing team on setting up and tracking client matter budgets.
• Support workflow management and team communication by updating task lists.
• Draft and prepare complex waiver and disclosure letters for client matters and transactions.
• Utilize digital automation tools (e.g. Neuron) to assist with drafting board minutes.
• Provide assistance in drafting board minutes and updating minute books.

• Proactively prepare attorney for client pitches, networking meetings, client-facing presentations and industry events.
• Provide research on prospective clients in preparation for client meetings in coordination with the Competitive Intelligence Team.
• Prepare pitch decks in coordination with Business Development.
• Work with Business Development to identify potential contacts with clients and prospects (“who‑knows‑who” research).
• Communicate with Business Development on attorney travel schedule to facilitate suggested meetings with clients, prospects and networking contacts.
• Enter and track all business development activity in Salesforce to support client tracking and marketing initiatives. Maintain and update client contact records, track engagement activity, and ensure data accuracy and integrity within Salesforce.
• Categorize contacts, adding contacts to relevant communication lists and monitoring outreach efforts to said contacts, helping the partner stay in touch with priority contacts.
• Suggest and manage client communications on relevant industry/legal developments and prepare client alerts.
• At partner’s request, make introductions between clients and VCs on behalf of partner.
• Ensure clients and prospects are invited to firm events and trainings.
• Assist with social media and marketing initiatives by managing social media content, drafting messages and posts.
• Maintain partner’s bio and social media profile(s) with relevant new information such as new key clients, and significant experience.

• Organize and plan practice group summits, meetings, trainings, and events, including preparing agendas and coordinating catering, room reservations, and technology needs.
• Work with Professional Development to facilitate attorney training needs.
• Work with Career Development to arrange associate staffing on clients when necessary.
• Ensure Career Development is conducting regular meetings with associates and serve as the conduit for information between CD and partner.
• Work closely with Attorney Recruiting to manage the practice group’s recruiting and hiring needs.
• Provide backup support to other partners or team members as necessary, demonstrating flexibility and adaptability with a positive demeanor.
• Review lawyer productivity reports, flag low productivity for partner, and address as directed…