Senior Operations Program Manager, Operations

Senior Operations Program Manager, Central Ops

The Senior Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations.

As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end.

The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential.

• Own and execute operational programs end-to-end across Central Ops functions
• Analyze performance data to identify trends, gaps, and opportunities for improvement
• Build and optimize processes to improve efficiency, quality, and scalability
• Partner cross-functionally to launch and iterate on operational initiatives
• Track and report on key metrics, ensuring programs meet performance targets
• Drive continuous improvement through structured problem-solving and experimentation

• Strong analytical skills, with the ability to use data to inform decisions
• Experience using SQL (or similar tools) to pull and analyze data
• Demonstrated ability to manage cross-functional projects and influence stakeholders
• Comfort operating in ambiguous environments and driving clarity
• Strong organizational skills and attention to detail

• Experience in Trust & Safety, Payments, or Contractor Operations
• Strong problem-solving skills with a structured approach to complex challenges
• Excellent communication skills, with the ability to clearly articulate insights and recommendations
• Experience operating in fast-paced, metrics-driven environments

Handshake delivers benefits that help you feel supported—and thrive at work and in life.

The below benefits are for full-time US employees.

Ownership:
Equity in a fast-growing company

Financial Wellness: 401(k) match, competitive compensation, financial coaching

Family Support:
Paid parental leave, fertility benefits, parental coaching

Wellbeing:
Medical, dental, and vision, mental health support, wellness stipend

Growth:
Learning stipend, ongoing development

Remote & Office:
Internet, commuting, and free lunch/gym in our SF office

Time Off:
Flexible PTO, 15 holidays + 2 flex days

Connection:
Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at