ADMIN OFCR CX

Program & Project Manager

The Department of Medicine Chair’s Office works closely with senior leadership to lead and support high-impact initiatives aligned with Department and School of Medicine strategy. Comprising program and project managers, web and application developers, and communications leadership, the office drives cross-functional work spanning operations, systems, communications, and strategic initiatives across all DOM divisions. With a department-wide scope, the office plays a highly visible role in advancing priorities that shape the broader DOM.

The Program & Project Manager manages a diverse portfolio of projects that may include faculty and research programs, organizational initiatives, systems and web-based implementations, and process improvement efforts. Work often involves coordination across leadership, faculty, and central administrative functions such as HR, Finance, and IT, and requires navigating complex stakeholder environments to build alignment and maintain progress.

A core responsibility is leading organizational rollouts and change management for enterprise systems, tools, and processes that impact departmental operations. This includes planning and executing implementations related to AI platforms, enterprise systems, and digital infrastructure; developing communication strategies; coordinating stakeholder engagement; and supporting adoption of new systems, tools, and workflows across diverse user groups.

Additionally, the position applies a strong analytical approach to program and operational decision-making through survey design, qualitative and quantitative data analysis, and development of reports and recommendations to inform leadership decisions. The incumbent is also expected to identify and pilot opportunities to leverage AI‑enabled tools and automation to improve workflows, communication, and program delivery.

The Program & Project Manager operates with a high degree of independence, managing multiple priorities and competing deadlines in a fast‑paced environment. Strong judgment, initiative, and the ability to move work forward amid ambiguity are essential to success in this role.

• Leads planning, coordination, and execution of high-visibility, cross-functional initiatives that support Department of Medicine strategic and operational priorities.
• Manages a diverse portfolio of projects that may include faculty and research programs, organizational initiatives, systems and web-based implementations, and process improvement efforts.
• Provides programmatic and project support to senior leadership, including development of presentations, briefing materials, project plans, and implementation updates.
• Coordinates across faculty, divisional leadership, and central administrative functions, including HR, Finance, IT, and Communications, to build alignment and maintain progress on department-wide initiatives.
• Supports implementation and sustainment of new programs, tools, and operational approaches across a large, complex academic medicine environment.
• Partners with central administrative units, including HR, Finance, IT, and Communications, to support implementation of department-wide initiatives and operational improvements.
• Coordinates operational aspects of projects that involve multiple functional areas, ensuring alignment of timelines, responsibilities, communications, and deliverables.
• Supports leadership in advancing strategic initiatives that require collaboration across administrative and academic functions.
• Designs and administers surveys, needs assessments, and other feedback tools to support project planning, prioritization, and continuous improvement.
• Analyzes qualitative and quantitative data to identify trends, assess initiative effectiveness, and inform leadership recommendations.
• Develops reports, dashboards, summaries, and presentation materials to support decision-making, implementation planning, and resource prioritization.
• Evaluates operational needs and identifies opportunities to improve efficiency, standardize workflows, and better align resources with departmental priorities.
• Identifies and pilot opportunities to leverage…