GTM Strategy & Operations - Global Account Management

The Role

As the Manager , Growth Strategy & Operations for Square's Global Account Management business, you will help design, execute, and scale the strategies and systems that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers. You’ll focus on how Square grows with its existing customers, optimizing for retention, reducing churn, and driving expansion and multi‑product adoption across regions, segments, and industries.

This role requires a strong combination of strategic thinking, operational excellence, and executive influence. You will report to the Director of Growth Strategy & Operations, Global Account Management.

• Growth and Retention Strategy – Help define and operationalize the Account Management strategy, with a primary focus on retention and churn reduction across segments and regions. This includes building and executing playbooks for key churn drivers, sizing opportunities, and building the business cases that shape coverage models, book construction, and engagement plays for existing sellers.

• Revenue Operations & Performance Management – Build and maintain the operational cadence of the AM org: book building and account assignment, pipeline hygiene, and rules of engagement. Partner with Data Science and Finance to define KPIs and stand up dashboards and W /MBRs that run performance analysis and post‑initiative impact reviews, translating complex data into clear narratives and actionable recommendations.

• Operational Automation & AI‑Driven Experimentation – Streamline and automate the manual work that slows Account Management down: book building, Slack question triage, data enrichment, reporting, and routine workflows end to end. Partner with CRM to build event‑driven automations and AI agents across the GTM stack (e.g., Salesforce, Clay, and workflow tools). Partner with Product/Eng to give Account Managers real‑time visibility into seller health, churn risk, and expansion signals.
  
  Stay at the frontier of AI‑native GTM tooling and bring proven new approaches into the team’s playbook.

• Cross‑Functional Execution & Program Management – Lead cross‑functional work streams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and Account Management, driving clarity, alignment, and momentum. Translate business goals into clear technical requirements and documentation (e.g., PRDs / BRDs), and partner with technical teams to deliver end‑to‑end programs on time and to spec. Break large, multi‑quarter initiatives into pilots and future iterations, managing the roadmap in collaboration with leadership and stakeholders.
  
  Frame initiatives to secure buy‑in, define milestones, and keep programs moving in a fast‑paced, ambiguous environment.

5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally with